FAMILY OWNED AND LOCALLY OPERATED. HDS – Hamilton Door Systems Ltd. is proud to service and install garage doors & openers in our communities for over 45 years with Friendly, Reliable, Affordable Service & Installation!
Our phone lines have been upgraded and calls may be recorded
to help our performance in Quality Service, Training purposes &
Customer care. We value our Customers at Hamilton Door Systems.
“Service is What Counts”
Actual Customers from Ancaster, Binbrook, Brantford, Burlington, Caledonia, Cayuga, Dundas, Grimsby, Hamilton, Oakville, Stoney Creek, Waterdown and surrounding Areas.
Hamilton Door Systems Ltd. has always encouraged our customers to email us their comments or reviews about our service, installation & repairs. Customer feedback helps to improve our business relationships and staff support.
We appreciate your time in providing a review and also recommend using BBB for reviews or comments, as they do take steps to confirm the accuracy and accountability of all reviews submitted
Thank you to our Customers. It has been a pleasure to service our community for Installation, Service and Repairs to your garage door and garage door opener needs!
Cody is pleasant and informative. Quick and diligent worker. He took the time to explain all the new features and went through the invoice as well. Thank you for great service.
Mr. Liversage. Hamilton.
Appreciated Brad B. His skill and friendliness. Keep it up. Glad to work with you folks.
I have been in residential construction for 30 + years! and Cody is amazing.
The most professional I have worked with. Very informative, professional and thorough.
Dale A. Ancaster.
March 2018 Comments from a couple of customers: Regarding our Service and Repairs!
As usual, 100% satisfied… Congrats on the Readers Choice Awards. You have my VOTE. Mr. Rosa
From initial call this afternoon at 11:30 am to completed same day service at 1:30 – Everything was Fantastic.! D. Duffy
Feb 2018 Comment from a customer
Awesome, personal young man. Was Efficient and thorough in his instructions regarding maintenance etc.
Jan 2018 Email from a customer
I’ve dealt several times with your company over the past 20 Plus years, I have ALWAYS been completely satisfied.
I highly recommend them.
2018 Email from a customer
Just a short note to let you know how pleased we were with the installation of our new garage door opener today. Very impressed that your technician showed up as scheduled, in fact, a little early. The installation went very smoothly, he was very knowledgeable on what had to be done and was able to communicate effectively. Your employee Cody was a very good ambassador for your company. He was polite, informative & pleasant.
Again, Thank you for your service.
Dave B, Hamilton On
2018 Letter from Customer
To the Owner:
I recently had the privilege and pleasure of dealing with your Company and through the services of one of your employee’s Joe. While he was despatched to my home office to replace a garage door opener, through his experience and abilities, he was able to determine that instead of replacing the entire unit, it would be worthwhile to investigate repairs to our existing system. Through his assessment and remarkable skills, he was able to make the repairs necessary to have everything in proper working order in a very short period of time. He was also able to activate two remote devices that we have not been able to get to function.
Notwithstanding the fact that a sale of the new equipment would have brought greater return to your Company, I was very impressed that Joe was primarily focussed on ” Customer Needs ” and provided first class service to do what was best for us. I note on his vehicle the slogan, “SERVICE IS WHAT COUNTS” Truly, Joe embodies the spirit of that slogan. It is one thing to have the heart of an organization placed in lettering on a truck. It is sometimes altogether different matter to live up to those expectations. Joe did this extremely well and is an excellent ambassador to promote the high level of competency and integrity of your company. He also managed to do it in a very professional but personally rewarding way. It is difficult to find individuals who can combine a high level of technical competency with such a great ability to provide equally high levels of customer service.
Congratulations on having people such as Joe part of the organization. He not only made it a treat to work with him today, but also made it clear that every service he provides generates a client who is committed to your company for the long term future
Great work Joe!
2017 Comment from Customer
Hello Hamilton Door Systems
Brad was here this week and wanted us to write a review on the Service and Installation. Unfortunately there wasn’t time on the day but we promised we would send one in.
“Exceptional Service from show room to front door step”
It was a one stop shop for us from the moment Terri exhibited excellent knowledge and answered all our questions in the show room in Hamilton, to the smooth booking and non pressure sales of an insulated garage door, opener and cladding. We are not easy to please people and this company was more than fantastic. Brad and his colleague were punctual, efficient and did a great installation job. There was no mess. There were no hidden costs. We would highly recommend Hamilton Door Systems. A great company employing people who follow through on their commitments.
A FIVE STAR in our book.
Thanks again, Terri, Brad and his colleague ( sorry I forgot his name ) and Don Wood for Capping. Super team of people.
Clair G and Josh B Waterdown ON.
2017 Comment from Customer
Our new garage doors look fantastic. Joe and Brad K did a great job. Very helpful and enthusiastic and a pleasure to work with through out the day.
Cheers, Randy & Patty
2017 Email Quote
I just wanted to say that we got the window installed today and we were very impressed with the guys that did the work. Both times the guys were out here they were extremely professional and very conscience about the work they did. They exceeded our expectations. We will not hesitate to call you again.
Please pass this along to the appropriate people
Thank you for your help and service.
Janice And Wayne. Cayuga.
2017, Customer comment for a garage door installation
Thank you Brad for a job very well done.
Everything was done to perfection. I appreciate your assistance and a great attitude.
An email from a customer 2017
Can you please pass this email along to your boss/owner
I just want to say that I am a big fan of great customer service…. so I wanted to pass along this email to let you know that your team at HDS provided excellent customer service from those who answer the phone to the repairmen who come out to do the work. Service is quick, courteous and genuine. Your employees take great care to ensure that the customer is well taken care of and this is a testament to the company culture you have instilled.
Customer service excellence has always been and will always be one of the critical competitive advantages for any business…. keep up the great work.
Matt D. Burlington ON
An Email from a customer 2017
I had my garage door serviced yesterday. I just want to thank you for the great service provided. You were prompt arriving, immediately uncovered the problem with the rollers and offered solutions without any pressure and the corrected the issues quickly and at a reasonable cost. What more can I ask for? The door sounds better than it has for years!
Vic K Stoney Creek
An Email from a customer 2017
Thank you for your prompt service today…when our garage door opening system went kersplooey.
Your serviceman was at our home shortly after we spoke. Brad is a gem. He explained everything and made sound recommendations. The door is now back to full service. WE highly recommend your firm
Regards, Bob from Burlington.
An Email from a customer 2017
I called this morning ( Monday ) at 8:30 to get my broken spring replaced. Terri Gave me an estimated price and ETA for the Tech. He arrived at 9:40 and completed the job in about 30 minutes. Brad was courteous, efficient and quick. It was a straightforward job and the cost was what I expected as well as reasonable. I couldn’t be happier with the service and was glad to use a local company rather than one that ” served all of the GTA ” . HDS is highly recommended!
A message from a Customer
Hello, My name is Peggy and I spoke to you the other day about a problem I was having with my garage door not closing. You gave me a helpful suggestion and you were absolutely right.!
It was a shovel in front of the sensor and it works fine today….!
So THANK YOU very much, And its not often that a company will offer customers a solution rather then a service call.
~THANK YOU AGAIN~ Peggy.
From a Customer
I have been using Hamilton Door Systems for my garage doors and openers for the last 7 years. As a mechanic, I need a heavy, secure, durable door that can withstand being opened at least 20 times a day. At my previous location, they installed a large garage door with a side mount opener, which performed reliably for years.
Recently, I moved and was in need of another 2 doors. I called Hamilton Door Systems and they promptly sent a technician to measure the openings. One door I wanted installed had very little room inside, but the technician assured me he could install a door with a special track and it would be fine. A few weeks later my new door came in and was installed with another side mount, which works perfectly. The custom order door was also installed and I was pleased it worked so well in a limited space.
If I ever need a part they can supply it quickly from their parts department. This company has been great to deal with. The staff is friendly, knowledgeable, and provides great service. I am a repeat customer, and will continue to use them. Great work, Great company, and Great people they have working for them!
Can-Alignment Brake Service
Purchasing parts from your office.
I had a new garage door installed from Hamilton Door Systems a few years ago. I noticed that the bottom rubber was wearing and needed replacing. I called their office and spoke to a girl on the phone. I told her that I was a handy guy and could replace it myself. She said… Not a problem, just bring your old piece to us and we will try to match it to what you have. I did and the girl gave me a new piece and was so nice to deal with. The guy there gave me a bit of help to install it myself, and I came home and had done it that day. I have never seen a company be so helpful, and go above and beyond to work with their customers. I was also pleased that they would sell me the parts, and not charge for additional costs. Thanks again, and would highly recommend this company.
Top of the Season to you!
It has been a week since we had our garage doors installed. The installation and work done was excellent!
Please thank our installer who was very thorough and thoughtful. Additionally, following his instructions, I was able to easily configure the remote access through our phones, for both doors.
Please except our thanks for the excellent customer service and workmanship we have received from Hamilton Door Systems.
With my wife, now happy, I am happy!
Extend our best wishes for the Christmas Season and to our installer and the rest of the staff at Hamilton Door Systems
George & Patricia, Mount Hope
Just wanted to pass a thank you to the tech, and the team for resolving the issue with my garage doors.
The measure of a business is how they handle things when they don’t go according to plan. All too often, companies loose interest after their sales. That can not be said about Hamilton Door Systems.
Everyone there, from the Manager down really wanted to make sure that I was a happy customer
A big THANK YOU. I would most definitely recommend yourselves to anyone looking for any garage door works.”
Joe has done an excellent job from the first estimate to the completion.
He made me very confident from the start and even EXCEEDED my high expectations
Rev. Vance OCT 2016
I just wanted to leave a comment;
Your technician Brad installed our 3 new garage doors today and they look FANTASTIC! Thanks so much to Terri for helping us finding the ideal garage doors for our home. She was so polite and knowledgeable, and made the whole process very easy.
The technicians were also very professional and polite, and did an amazing job removing 3 old doors and installing 3 new ones.
All in all, HDS was a great experience from start to finish, and I will DEFINITELY recommend them to anyone I know who is looking for Garage doors. Take Care.
The Kanani Family Brantford On, June 2016
Unfortunately I had to leave just as Joe was completing the installation of our ne door, but I promised I would send my comments.
Joe arrive ahead of the scheduled arrival time – I had just opened the door to move the car from the garage, and then was going to move some other things away from the door but was assured that would not be necessary. Starting to unload the material for the new door, Joe started right to work and assembled the rails and tracks. I had to go in for breakfast because we had an appointment in Oakville and when we were about to leave, Joe said that he would only be a few minutes – we paid him and he gave us our comment sheet that we simply did not have time to complete
Joe was prompt, friendly, efficient and knew exactly what he was doing. We are very pleased with our new door – it enhances the appearance of our house and we love the windows giving us so much more light in our garage!
Thanks for a great job!
David Burlington ON, 2016
We want to thank you for the quick and professional service we received today! The spring on the one of our two garage doors broke yesterday so we called the company who originally installed the doors. We did not receive a call back regarding the message we left, therefore we called the company again this morning. We were informed that a service call would not be available until Dec 29th, more than 10 days from now!!!! We contacted Hamilton Door Systems and within 2 hours of our phone call the spring has been replaced, both garage doors were checked with parts tightened, and one of the burned out light bulbs was replaced. The job took less then one hour, A quote for the spring replacement had been given to us over the phone, and that’s exactly what we were charged.
We now have a new Garage Door Company! We would highly recommend Hamilton Door Systems for its quick, professional and personable service.
The Morasiewicz Family, Burlington
I wanted to write a ” THANK YOU ” to your technician and the company in general. I called this morning for a service call to repair my garage door and you quickly enabled a repairman to come by and perform the repairs very quickly and competently. I will be sure to recommend your company in the future.
Thank you for your excellent work!
Good Morning ,
This mail is to extend a very big THANK YOU to the staff, and techician. The opener for my Wife’s side of the garage broke yesterday morning and I called around noon and talked to the office staff who was so very helpful and courteous with respect to our problem, her knowledge and attitude was very nice to hear and somewhat very hard to get nowadays but she certainly represented your company’s policies of service to the customer having that kind of staff working with you is very rare and makes us understand why your company has received many award’s for just that kind of service.
We were able to have both opener’s replaced by supper time.
I received a call at 3pm. saying that Brad would be here in a half an hour and was right on time. He was very professional in doing what he does and made sure that there was not a single bit of waste left in our garage and also explained what the difference was between our old openers and the new Lift Master.He had the installations done in a couple of hours.
Having this kind of personal working with your company must make you quite proud as I’m sure that all other people are just as good.
Please take the time to extend this THANK YOU to these people, and know that when we do require anymore help or need to refer business we will not hesitate to recommend Hamilton Doors.
Thank you again,
Gord & Brenda Moffatt
I wanted to take this opportunity to follow up on the installation / replacement from an old garage door to a Garaga California series door. The entire process from entering the showroom, to answering questions, offering suggestions, obtaining samples of door colours and glass options from different manufacturers was done with patience and regard for my interests. The installation process was outstanding, the Technician and team were professional in their approach to installing and ensuring quality and customer satisfaction. I am most certainly impressed by Hamilton Door Systems.
WOW, AMAZING, BRILLIANT, COURTEOUS, PROFESSIONAL
I could go on and on about a company that still supplies the old time service and values in its company and personal !
I just had a Tech install a new door and opener. I am a very happy customer. From the start at the trade show, at Ancaster Fair Grounds to the follow up phone calls and planning of the installation, Hamilton Door Systems has Knocked it out of the park for us. We felt no pressure to buy, and the tech had all kinds of suggestions and answers for everything questioned. I checked with my friends and family, and hands down everyone endorsed your business with a healthy attitude.
Keep up the great work and your staff and techs deserve a huge accreditation for a job well done.
The Griffins, Hagersville
Our Garage has a very low ceiling, so low that we never thought we could ever fit an opener.
A Technician came out for an inspection, followed up the next day with a couple of options and a week later later made an appointment and actually managed to shoe in an opener between the ceiling joists.
It was a very positive experience dealing with HDS…..
They did everything they said they would, the cost was quite reasonable, the installer showed up on time and stayed until everything worked.
I appreciate the professionalism and wouldn’t hesitate to recommend them.
Bill from Dundas
I walked into your showroom after being on your website. I was greeted by your staff’s friendly smiles. She listened to my questions and then answered them. I left the showroom with the information that I needed to know and an approximate cost. I compared the prices to some competitors.
I called the office a couple days later for a tech to come out and give me a quote. I was given a date and time window when someone would show up. the tech showed up on that day and in the timeframe. he was friendly and professional in explaining the quote. I ordered the garage door.
A couple of weeks later, office staff called and said the door was in and to set up an installation day and time. I did not take the call, but my daughter did, and commented that the staff was really friendly.
I had a call the day before the install, just as a reminder.
A tech showed up on the appointed day and installed the door and the opener. Again the tech was friendly and professional. He listened to my questions and answered them. He completely explained the system once the installation was complete.
It was a pleasure to deal with such a friendly and professional staff as you have.
Everyone we have dealt with has been awesome. The office staff were very polite and informative. Joe is a STAR ! He was punctual, polite, informative, and extremely patient with my mother and I.
Mrs. Baskott, Hamilton
Good Morning HDS
I just wanted to take a moment to express my sincere thank you to you again for your excellent work in helping me obtain my new section of my Clopay garage door. I very much appreciate your efforts. The new door was installed promptly and your service technician did a super job – very professional. I am 100% satisfied You guys are the best and I will recommend you to anyone who asks where they should purchase their garage door from. Please ensure that the senior staff at your office are notified
Thank you again for all your efforts Sincerely, G. Piccinin Ancaster
Garage Door Repair
Your technician just left my residence having reinstalled the cables on one of our garage doors. He also installed a new side track that had rusted out. He took the time to check the operation of both doors and made adjustments to improve their operation. Overall he handled the job very professionally and effectively. I have used your services on several occasions over the last twenty years and continue to be impressed with your personnel and value added services.
Thanks Again, Bob Malloy
We would like to thank you and your staff for your time, patience, and assistance when we had a problem with our garage door. Even though the installation was impeccable, because of a defect in the original product and a takeover of the manufacturer, we had to rely on Hamilton Door Systems to help us arrange a replacement with the new manufacturer. It took allot of work and it wasn’t easy, but you stood by us, by your work and stood up to a very large company. It wasn’t for money- but out of professional honour and great customer service. Not many companies, not many people would have done so much for their customer. We have recommended and will continue to recommend Hamilton Door Systems to everyone who values ongoing customer service and professionalism.
Thank you The Benincasa Family
GREAT JOB!! The technician does an efficient job as always. Your office and facility does a great job as well. We are extremely happy with the years of service and tell all of our friends. Service calls have always been better then expected and very reliable.
Mrs. Hoover. Hamilton
Your technician was professional, friendly and did a great job from beginning to end. we will definitely recommend hds to friends and family thank you for such great customer service.
Great knowledge in the show room by the staff, and from the installer.
Excellent service from everyone that we dealt with.
The Rummerfields, Caledonia
Dear Hamilton Door Systems.
Thank you again for your help with my garage door.
I so appreciate it and was so so so impressed by the level
of service I received on the phone.
I will definitely refer clients who are in need, to you
To the staff, Thank you very much for confirming to my request. The tech was very good and professional, but most of all HONEST!, Thank you,
Mrs Pegata, Burlington
Very Satified with service…. Door looks good & appears to conform to system promotions Technician was knowledgeable and co – operative. System was installed as scheduled
E. Galuska, Dundas ON.
Arrived in good time. Completed job quickly and efficiently. Very personable.
Answered all questions regarding the operation very well.
Beautiful door….Really quiet and the office so great Too!!!!!
The Auty’s, Ancaster
To the staff at Hamilton Door:
We just wanted to tell you how extremely pleased we are with our doors that you supplied and installed for us at our cottage. The doors look great, and everyone that sees them tells us how good they look. Every person that we dealt with at your company was very helpful from your sales staff to your installers.
Your installers were professional, polite, and courteous they came when they said they would and the job was done on time without any stress. Thank you again for travelling the distance to put them in, you did not hesitate at all when I mentioned how far it was to our cottage. which is going above and beyond to please your customers.
We wish to thank you again for a job well done, and we would highly recommend you to any person wishing to purchase doors.
( Muskoka )
SERVICE AND INSTALLATION
I BOOKED AND APPOINTMENT WITH YOUR OFFICE YESTERDAY AT NINE AM. TO REATTACH MY GUIDE CABLES ON MY GARAGE DOOR. YOUR SERVICE TECHNICIAN ARRIVED PROMPTLY AND WITHIN FORTY – FIVE MINUTES HAD OUR DOOR IN WORKING ORDER. MY WIFE WAS IMPRESSED AS SHE RELAYED THIS INFORMATION TO ME. GREAT SERVICE AT MARKET RATES MET MY EXPECTATIONS TO QUALIFY YOUR COMPANY AS PROFESSIONAL. I WILL KEEP YOUR COMPANY IN MIND IF I NEED ANY WORK DONE AT MY BUSINESS.
Our garage door was in need of repair and we contacted your company for service.
Many years ago, you installed the door and it has always operated perfectly.
One of your servicemen came out to our house and had a look at the problem. He quickly assessed the problem, made the necessary repairs and was truly a great representative of your company. Like most companies, I am sure you generally only hear about things when they go wrong. I wanted to know that the technician was polite, professional and left me thinking that I had made the right choice in calling Hamilton Door Systems
HDS has serviced our garage door for many years to have recently installed the whole new unit. We have always been more then satisfied with their prompt and efficient work.
This was a very professional and friendly experience from the first meeting at the Ancaster Home Show, getting the estimate, and the install. Excellent and thorough fitting, and explanation.A very happy customer
-Mr. Cole, Caledonia
you did it again………………this is the second pleasant service call I have had with your company within 5 years would like
to compliment you with fast, courteous service staff, who knew exactly what they were doing.
The service provided was excellent. The company was recommended by a friend of mine and your technician did NOT disappoint. Thank you.
– MR. Gordon, Ancaster
Your Installers were very pleasant and professional. The Store staff was very friendly and helpful.
– Ingrid, Dundas
The cooperation, courtesy, cleanliness, and informative technician was very helpful. He was on time and did a great job.
– Mrs Goldberg, Hamilton
Excellent Door, Nice and quiet. Tightfitting and excellent construction. Excellent work done by the technicians.
– Stan, Hamilton On
Most Cooperative, Great Embassador for your company. Thank you for your excellent service.
– The Roth’s, Hamilton ON
This has been the second time I have used Hamilton Door Systems for new doors. And both times it has been great.
– Cory, Ancaster ON
Very quick installation and Friendly Service. I would definitely recommend Hamilton Door Systems to my friends.
– Brad and Family, Mount Hope ON
The garage doors look great, and the installers did a fantastic job. Thanks to everyone !
– Mark, Oakville ON
I can’t believe how fast the doors were installed ! Hamilton Door Systems hires excellent people, Thanks so much.
– Kevin, Hamilton ON
We were really pleased with the Quality of your technician and their workmanship. Thanks !
– The Rukavina’s Waterdown, ON
The Doors look amazing, great work. And terrific guys.
– The McMahons Stoney Creek ON
The job was done quickly, neatly and jobsite was left very clean. Well done!
– Terry, Grimsby ON
Everything was done to our satisfaction, great, timely and efficient.
-Mrs. Butter, Orkney ON
Excellent job. Friendly and well done. I would recommend your company in the future
-The Enright’s Burlington ON
Everything was excellent. Very tidy and helpful & would recommend to other people.
Thank you and I love the doors. A special thanks for your help to paint the doors to our standards
-The Potocic’s Grimsby, ON
Excellent service from start to finish! Very Impressive shop and business operation
-The Piedimino’s Hamilton ON
Great process from start to finish. Thank You ! The technicians were great and courteous and on time & great job done.
A special thanks to the “Office Staff” as well !!!!
-The Ricketts-Moncurs, Ancaster, ON
Very good service and advice technicians and sales reps were professional and courteous thanks very much