FAMILY OWNED AND LOCALLY OPERATED. HDS – Hamilton Door Systems Ltd. is proud to service and install garage doors & openers in our communities for over 45 years with Friendly, Reliable, Affordable Service & Installation!
Our phone lines have been upgraded and calls may be recorded
to help our performance in Quality Service, Training purposes &
Customer care. We value our Customers at Hamilton Door Systems.
“Service is What Counts”
Actual Customers from Ancaster, Binbrook, Brantford, Burlington, Caledonia, Cayuga, Dundas, Grimsby, Hamilton, Oakville, Stoney Creek, Waterdown and surrounding Areas.
Hamilton Door Systems Ltd. has always encouraged our customers to email us their comments or reviews about our service, installation & repairs. Customer feedback helps to improve our business relationships and staff support.
We appreciate your time in providing a review and continue to provide Quality Service and Installation
Thank you to our Customers. It has been a pleasure to service our community for Installation, Service and Repairs to your garage door and garage door opener needs!
FEB 2020 Installation of Garage door opener
This was a very satisfying experience.
Terri was pleasant, knowledgeable and great to deal with.
Cody the installer was excellent to talk to.
Did a great job and was very personable.
The unit looks great and I am very Happy!!!
Sue M – Ancaster
Feb 2020 Customer comment
This actually isn’t a question, but more of a review and Thank You for work done a few weeks ago.
Your team ( JOE ) arrived at our home within hours of my desperate call because our door was closed and the spring was broken. what I figured would be a 2 hour exercise, turned out to be less than 45 minutes with Joe replacing both springs,
Cleaning up and driving down the road. I can’t thank Joe and your firm’s fast turn around enough for addressing our emergency situation.
Don M – Ancaster
Jan 2020 GARAGE DOOR OPENER REPAIR
Thank you for your service,
We had a great experience with HDS
first, the lady on the phone was very informative and explained what we may need.
Second, Joe the tech found the problem quickly, explained what was needed and then did the repair.
What EXCELLENT SERVICE!
The Wilsons – Dundas
Jan 2020 Service call
I just wanted to send a quick email to advise you on the great service that your company provided in fixing our garage door yesterday. From my initial call to Brad yesterday morning, to the technician that came our to fix it yesterday afternoon.
Your professionalism and courtesy was wonderful.
The technician explained every aspect of the repair to my wife including maintenance tips.
We couldn’t be happier with the work your company did.
Frank B – Stoney Creek
Jan 2020 Installation
We recently purchased a new garage door from your company.
You were very knowledgeable in presenting our options.
Your show room helped make a great choice to match the look of our property and the neighbourhood.
It got better, as our timing coincided with a promotional pricing from the fall home show.
But the real benefit came from your own courteous and experienced installation staff who delivered a flawless product and hooked up a smooth working door in less than 3 hours and to our existing garage door opener. They left the area spotless with a smile!!!
Your 45 years experience in business also lends a lot of credence to your warranty and the quality of your workmanship!
Bob P – Grimsby
Jan 2020 Garage door installation
Hello, My name is Tricia N.
I recently had a door installed by Brad B. of Hamilton Door Systems and my comments about this are as follows:
The door is very beautiful…
The installer worked around my schedule and did a great job installing my door!
Brad was also very helpful in advising which door was good and why and also we went with magnetic handles for the door dressing in case later we don’t like them anymore!! Great advise BRAD..
Jan 2020 Opener installation
Absolutely a great experience!
Staff in the Display / Show room were Knowledgeable and Helpful.
They were on time, and opener well installed. ( Brad )
WOULD ABSOLUTELY RECOMMEND TO ANYONE!
Ray P – Dundas
2020 Jan Service call
I was very impressed with the service that Joe provided.
He solved the problem and was very knowledgeable and Courteous.
Its hard to get good customer service these days, I was so impressed.
Mary L – Hamilton.
Service call Jan 2020
Very happy with the service I received. Fast, Efficient and Left with no mess to clean up.
Also,… Thanks to CODY, for the information for future regular service on maintenance.
Joe B – Ancaster
2020 Customer review.
Just a quick note to let you know how pleased I was with my appointment today.
Your tech, Brad, arrived on time, was quick to make adjustments which were all noticeable immediately.
This is why I only TRUST HDS for my garage door service….
I Know I was looking for a needle in the haystack but at least Brad found 1/2 of one for me.
Jeff D – Ancaster
CUSTOMER OPENERS INSTALLATION DEC 2019
When our Garage door opener broke, we called a few companies and decided to go with Hamilton Door Systems!
As the receptionist was kind, answered all of our questions and provided a cost up front.
Cody, our technician, was right on time, well mannered, explained what he was going to do,
asked if we had any concerns and then got Busy!!!
When he was finished the garage was clean!
He explained the new door systems and helped me set the codes.
They deserve a FIVE STAR RATING!!!
I definitely would recommend HDS
David & Joanne J – Dundas
Opener Installation 2019
From the Telephone receptionist ( Vanessa ) and Cody the installer.
They were excellent to work with.
Very informative and cordial!
MIKE W – Dundas
Spring Replacement 2019
Cody was very informative, and so friendly.
Very Professional and answered all of my questions I had.
You are the employee of the month!
The Mackenfords – Hamilton
SERVICE NOV 2019
What a friendly staff…
They were kind and the tech explained the issues and what was to be done!
We will always deal with you if this fellow comes out ( JOE was Great )
Great Representative of your company!
Nov SERVICE 2019
Excellent service as always,
We have used your firm since 1999,
Terri in the office was fabulous and scheduled my appointment the same day
Brad fixed the door and it is working beautifully.
Cant thank your firm enough!!!
We have and will continue to recommend your company to everyone!
Carolyn A – Hamilton
DOOR Installation 2019
From the time of the quote, to the installation, Brad has been great to deal with
Always professional – the same during my past installations & service
Will always recommend HDS to my neighbours as a result
HAAS door was a great quality door and materials.
EXCELLENT Thank you
Alex H – Ancaster
OPENER INSTALLATION 2019
From the girls in the office, to the garage door tech installer…
Excellent help and they all had the knowledge about the products and the installation by CODY was 100%
Thank you very much
Jim D – Hamilton
November Installation 2019
We had a wonderful experience with Terri in the office and Joe our installer was such a wonderful person to deal with.
Both were so very knowledgeable on the products and installation.
I would recommend HDS to EVERYONE!
Tina G – Hamilton
EXCELLENT SERVICE OCT 2019
Fantastic service from JOE.
Can’t recommend these guys enough!
Mr. Oros – Ancaster
OCT 2019 – Service
We were visited by Brad, and the service was AMAZING.
Fast, Courteous, and friendly service goes a long way and Brad was that
He took the time to show me how it works, and was clean and tidy as he did his services.
Thank you for your help, and we’re glad to have our garage door locked again…!
Michael D – Hamilton
Prompt, efficient & professional
Highly recommend HDS ( and Brad )
I am delighted
Lesley G – Ancaster
Oct 2019- Service
Cody was AMAZING…!
I will be telling all of my tenants.
Vanessa ( in the office ) was Fantastic!
Sue A – Dundas
Sept Service 2019
On Sept 24th, I phoned your company for a service call because one of my garage doors suddenly was no longer working properly. Turned out the main spring was broken. You managed to get a service truck out the same afternoon, which was great.
But I was even more impressed with the service tech – BRAD!
he was very knowledgeable, friendly, patient in explaining the problem. Because it was a large abnormal sized spring, he went and picked the exact replacement part up. ( rather than install a slightly smaller spring that could cause issues later), returned and had it installed within 90 minutes. Also we moved into our Ancaster house 2 years ago, and the previous owners did not leave us any manuals for the garage doors, so Brad showed me how to program the exterior Keypad, and even wrote down the steps for me in case I needed to change the code in the future.
In addition, he lubricated both garage doors for me
SO overall it was great to finally get a service call for something where the problem was fixed the same day, and the service person went above and beyond just fixing the immediate problem
Don M. – Ancaster
Sept 2019 – Service
Following a discussion with Sharon, I opted to have Hamilton Door Systems come out to fix the broken spring in my garage door. Joe arrived promptly and resolved the issue quickly. in so doing, he took the time to explain the door’s mechanisms and the importance of maintaining the door in good working order via me simply applying an annual sillicone spray to the tracks, bearings and springs. In the event of a power outage, he also demonstrated how to open the door manually and how to reconnect the system when the power returns.
Overall, the experience was a positive one given how some people are scammed by fraudulent garage door companies.
Hamilton Door Systems is definitely a company I will recommend to friends and family.
Joe’s demeanor and expertise along with Sharon’s advise speak volumes about integrity of its staff!!
Sept 2019 – Service For our tech Cody
I called HDS this morning and they had our 15 year old garage door broken springs replaced,
The rollers lubricated and the door operating perfectly all in the same day.
We were very impressed with their professionalism, competitive pricing and attention to detail.
Dave K, Ancaster
Sept 2019 – Service
What fantastic service, Quick, Friendly and Efficient
Joe was very knowledgeable and extremely helpful,
Thank you, Kathryn W – Hamilton
Aug 2019 Service / Maintenance
We are so pleased with the excellent work and prompt service. Arrived at the time given to us.
Margaret G – Grimsby
Garage door opener install Aug 2019
I just wanted to commend the excellent installer Joe who installed a new garage opener for me today. The old garage door opener was ruined by a lightening strike nearby as were several other electronic home items. (HDS installed the garage door a few years ago )He was very helpful in storing the old unit for an electrical inspection tomorrow re an insurance claim.
He works efficiently and is a pleasure to deal with ; as a retired HR manager I would highly
recommend him as a valuable employee.
Janet S Mt Hope.
Garage Door Installation Aug 2019
VERY satisfied with the garage door purchase and installation!
Joe is very courteous, quick and professional in his work and communication with the entire job.
Old doors were out and new ones in, with all new hardware, tracks, locks and bolts! Two brand new doors installed in less than 3 hours! I was impressed!
They look fabulous, and have brought new life and looks to my back building.
I highly recommend this company, the products and the awesome service I received all around.
Great job, Joe!
Aug 2019 – Service on Garaga Door
We would like to compliment you on your very friendly and quick service.
We were able to get our garage door fixed quite quickly.
The technician Brad was very friendly and knowledgeable.
He also took the time to answer my questions and explain the work he was doing which was very much appreciated
Thank you again.. for your GREAT WORK!
Albert V – Hamilton.
Aug 2019 – Service
I needed new weather stripping around both my garage doors. Found Hamilton Door Systems on line after talking to my neighbour and was impressed with the website comments. After visiting the show room in Ancaster I was very impressed with the sales personnel, especially Marie… She was very knowledgeable and cautioned me about installing the weather stripping on newly painted doors. Following her suggestion I waited a couple of weeks for the paint to cure and then had them installed.
Brad the installer came out and installed them. Brad was punctual, professional tidy and tested both doors before he left.
He also took away the old mouldings. Overall, I was very impressed with the entire experience and would highly recommend Hamilton Door Systems to anyone needing such services
Chuck A – Dundas
August 2019 Service Call
Outstanding service, delightful service individual. Could not be happier.
August 2019 Service Call
Great job as usual, asked for Hamilton Door Systems specifically.
Much thanks to Joe
Property Condo Board
August 2019 Service Call
JOE WAS FANTASTIC.
A REAL PROFESSIONAL WHO KNEW HIS STUFF
July 2019 Service Call
I would highly recommend HDS.
Joe, (door technician) was absolutely amazing. He was extremely professional, cordial and very conscious of our needs. Phenomenal experience from start to finish.
July 2019 Service Call
Joe was extremely friendly, helpful and very knowledgeable on his products. He arrived very quickly after I called in and was able to solve the problem. Would highly recommend him for the future.
Thanks Joe, you saved the day 🙂
July 2019 Service Call
Good work and pleased with courtesy and knowledge of repair technician.
July 2019 Service Call
Joe was very pleasant to work with and went above and beyond in explaining and testing the openers & remotes on my 3 garages.
Barbara D – Ancaster
A customer Comment:
We have had Hamilton Door Systems Ltd Provide services to our homes over the last 25 years. We always call them because they are courteous, informative, and provide great value and are very fast, never leave a mess behind…
We only hire them to complete the work necessary because we know they will get it done properly. Brad is very knowledgeable, he efficiently completed the repairs necessary and provided preventative maintenance to save us time and money in the future.
Thank you Dave & Cecilia T
I recently had a garage door and opener installed by the Ancaster location of Hamilton Door Systems.
Right from the time I entered their office / show room I was treated very, very, well by all the staff! I have 27 years of retail experience and know something of customer service. Very friendly, no pressure staff. CODY R. was out, salesperson and installation technician. He was fantastic!!!
Never tried to pressure me into buying something I didn’t want. Just listened to what I wanted and answered any questions I had. When he came to install the door, the professionalism and friendliness continued.
He got the old door and opener taken down and replaced with new ones quickly and with attention to detail.
Cody took the time to explain both the door features and how to use the new opener.
That is something that I really appreciated. I would highly recommend the Ancaster location of Hamilton Door Systems to anyone I know if they need a new garage door, opener or Service
DAVE G – Caledonia
I have never been so impressed with a company like HDS!! The install was fast and clean and we love our new garage door!!!
Joe, our installer was friendly and professional.
I’d recommend this company in a heartbeat!!
Sylvia P –
JULY 2019 – Installation
Due to a slight ” Mishap” a new garage door installation had to be made!
Everything was done well and the Thank you for the prompt work ( Brad )
The receptionist Sharon was very helpful and represented your company well!
June 2019 Installation
EXCELLENT SERVICE!! From Brad
Product and experience was Excellent!
Second time using HDS, and only place I will ever go
Very Thorough, and Explanation of unit. Very Happy!
Manda L & Alex A.
A wonderful email from a customer: June 2019
Called HDS and arranged for a service call and said we needed the repair done by 4:30. A tech called and said he’d just completed another job and could be at our place in 20 minutes. Cody arrived 20 minutes later, checked the door and told us what he was going to do and the cost.
Removed the old seal, attached the new one and lubed the rollers and springs on both doors.
Finally, Cody checked operation on both doors to ensure seal was flush on the floor. All of this took 20 minutes. WOW!!! Cody was Friendly, Knowledgeable and very professional while he was here. GREAT SERVICE. I would highly recommend HDS for any garage door service.
THANK YOU, Kevin and Terry J
June 2019 Service comment
- a great worker
- explained everything
- I was very satisfied with the service,
A June 2019 Customer comment for Joe:
Thank you So much!!!
Friendly, Knowledgeable and Professional!
May 2019 Service
Brad was very helpful and efficient.
I appreciated Marie’s efforts to save me the cost of a call but it was worth having Brad come to service the 2014 door.
I will know how to address the issue if it happens again.
Brenda Z Dundas
May 2019 Opener Installation
Your guy Cody installed a new garage door opener at my home yesterday.
He was just great; very fast, knowledgeable and super personable.
Everything works perfectly. And, Many thanks
Paul B Dundas
May 2019 Repair
Broken Spring so my car was trapped inside the garage – Joe came out the same day I called and did a great job – reasonable price.
Bill M Ancaster
May 2019 Service
Nice to have someone help when you need it!
Only 3 hours since I called – Great service and friendly too.
I would recommend to anyone
David D Ancaster
May 2019 SUMMER TUNE UP
Brad was very informative, pleasant and professional
Job well done!
Gale H Caledonia
May 2019 Service and Repair
Joe was amazing, very knowledgeable and professional, did an amazing job.
Mark R Mt. Hope
May 2019 Repair
Excellent customer service
Laurie K Ancaster
May 2019 Service & Repair
Brad was pleasant and explained what repair needed to be done. Also showed me the repair afterwards, also informed me of the cost of repair prior to work.
Cheryl G Hamilton
May 2019 Service & Repair
Nice work, friendly service, very professional, would recommend him highly
Robert L Dundas
May 2019 Service & Repair
I appreciate the overall feeling of confidence for a job well done when dealing with professional organizations such as I experienced with Hamilton Door Systems.
I called them in the morning and the service representative was very informative and even worked around my schedule to have the service arranged the same afternoon.
They sent their technician Brad to my facility and he was on time as promised and very courteous, his work demeanour was nothing but professional and I knew I had made the right choice.
Brad looked over both overhead doors, set up all his tools required and had the entire job done in record time…very impressed.
I strongly recommend Hamilton Door Systems and Brad to everyone that needs a Pro.
Doug B Caledonia
May 2019 Service & Installation
From start to finish the customer service and installation (Cody) was well “simply amazing”
A real pleasure to deal with
Debbi R Stoney Creek
JAN 2019 INSTALLATION
Very helpful and excellent service.
from our first visit in the showroom to the home visit quote and then the installation.
All was fantastic and love the new door.
Kate L Dundas
JAN 2019 REPAIR
Great service, very knowledgable
Had great advice for maintenance and assisted with other problems relating to other products.
Patrick H Hamilton
May 2019 Installation
Best service ever!
Great guy, great work, great product
Mike H Burlington
May 2019 Service Call
Joe was great. Thanks
Mark M Ancaster
May 2019 Service Call
Very informative, friendly and helpful.
Speedy service too – thank you
Rob L Ancaster
May 2019 Service and Repair
Awesome, friendly service.
Would definitely recommend your service.
Deborah C Dundas
May 2019 *Service Call*
Outstanding service! Joe was polite, efficient and very personable.
Jim S Dundas
April 2019 Service & Repair
Excellent service and technical advice
Also thanks for same-day service
Great experience with Joe!
Professional, dependable & timely
Sandra S Hamilton
April 2019 Service Call
Brad was awesome
Vanessa was helpful
Diana C Hamilton
April 2019 **Service**
Knowledgeable, quick, pleasant & competent.
Everything you want in a service call
Michelle S Burlington
April 2019 Service & Repair
Fabulous Technician Joe
Did a great job
Quick and explained the work!
Thanks – will recommend to my friends and family.
Michael G – Hamilton
April 2019 Service Call
Brad is a genius!
Allen C Ancaster
April 2019 Service
Hamilton Door Systems is my go to vendor, Sean was terrific, speedy & gave good advice.
April 2019 * Opener Installation *
Excellent Service, extremely thorough & very knowledgeable.
Joe is an extremely great sales / tech rep
Joe G Ancaster
April 2019 Service Call
Joe is wonderful!
He was friendly and very thorough
Would highly recommend in future
Christine M. Burlington
April 2019 ** Service **
Good Job Nice Personal Service Man
Excellent Personal Service
Would Recommend Your Company To Anyone.
The Fellow Joe Was Great!
Casey G. Hamilton
April 2019 Service and Repair
Good Service, timely fashioned,
Nice Experience with good man ( JOE ) representing the Company at my home.
I think I will recommend to my Friends!!
Amal S. Ancaster
March 2019 Service and Repair
Service was EXCELLENT –
Cody was very polite, a nice guy
We appreciate the service,
Doug L. Hamilton
March 2019 Service and Repair
Found the serviceman very Pleasant and am well satisfied with the work and Quality of the product
The Nesbitts – Hamilton
March 2019 Opener Installation
Cody is a Rock Star!!!
Peter P — Ancaster
March 2019 Service
Your representative was very professional , on time, polite and knowledgeable.
Helpful with advise on Door Replacement
I will definitely consider the company for my future work.
Richard C. Ancaster
March 2019 Installation
Very Satisfied with our purchase
The experience and the installation went very smoothly and the installer was EXCELLENT.
( Thank you Sean – the installer )
The MC Clures – Anc
It Was a real pleasure and a good experience . He ( Cody your tech ) was very knowledgeable and helpful.
March 2019 Service
We were very happy with the help and Service provided by Joe and Vanessa
They were most courteous. We would certainly recommend your company to our family and friends!!!
Mike P Hamilton.
March 2019 Service
I really appreciate the service that you have provided to me over the years.!
You are just GREAT!
March 2019 Garage door installation
I’m very satisfied with all of my dealings with Hamilton Door Systems.
From The front line staff to the installation. Professional Workmanship and attention to detail by Sean. The installer
Feb 2019 Repairs and Service
Joe is Kind, Smart & knows how to fix my doors when I break them 🙂
He’s professional and very personable. Joe is a hard worker and he is always happy!
I trust him 100%. he also saves me money by being able to fix/ or repair my equipment for now.
Thank you Joe!!!!
Jane S, Hamilton
Opener Installations Feb 2019
Your installer Sean was very personable and did an excellent job despite frigid temperatures!
Kevin G, Hamilton
Joe was Fantastic….. Friendly, thorough, and effective!!
Found the problem and made the necessary fixes!
Glad you came out
The Rucchin’s Dundas, ON
installations Feb 2019
HDS was recommended to us as a top – drawer operation, and this what we have experienced…
Start to finish, attention to detail, patient, personalized service….
Same staff, site visits and installs
Carol M, Dundas
When I called in the office, the lady was very friendly.
Had a technician ( Sean ) our here within an hour ,
Great Service as usual!
Kaylyn, Dundas ON
Joe was so wonderful to deal with, Have been with you for many.. many years
I will continue to do business with you.
Customer review for February,
Quick and Easy
Joe is awesome.
January 2019 Opener Installation
My Garage door refused to open with the key pad so I called Hamilton Door Systems and got a very knowledgeable lady.
Told me the opener was obsolete at 25 years old and the key pad could not be replaced or fixed and needed a new opener. I was set up for a service call to install the opener the next day at 10am. The technician showed up a few minutes early and did the job very quick and neatly. When finished he cleaned up and left. I was very impressed with the work and he was well spoken and mannered. Will definitely recommend this company and their staff.
Don M. Waterdown ON
Jan 2019 – Garage door installation & Service
Sean was Very helpful and excellent service. From our first visit in the show room, to the home visit quote and then the installation. All was fantastic and LOVE the new door.
Kate L – Dundas
Jan 2019 – Garage door installation
I just wanted to send a quick note to express my appreciation for the outstanding job Cody did yesterday on the installation of my new garage door. He exceeded my expectations. He was extremely professional and efficient and he clearly understands the customers needs. Great JOB Cody, and Thank you again, I will be recommending you to my neighbours, family and friends
Iain M – Ancaster
Customer comment regarding service provided
My name is Bernie, and I live in Ancaster. I am writing to express my extreme pleasure with dealing with both the receptionist who fielded my call and the technician that serviced my door.
The receptionist was very polite and quickly arranged an appointment and was very thorough in detailing my issue so that the technician would be prepared.
The Technician, Cody arrived quite quickly and was very polite. I pointed out the issue and he advised me he would need to do some trouble shooting. Quite quickly, he located the issue and took the time to explain it to me.
As I do allot of the repairs on the door myself, I asked him a number of other questions. He took the time to answer each one thoroughly and I was very impressed with his knowledge.
He simply did a professional Job, in a timely matter and went out of his way to be cordial and informative to me.
Very Nice JOB, very nice STAFF. Both should be commended for their professionalism and courtesy!
REGARDS, Bernie- Ancaster.
Garage door install Nov 2018
I would like to Thank You and the person that came to install the door. My experience dealing with your company… was excellent. You answer all my questions. The installer was very professional and very into detail. In this fast paced world, sometimes we forget about Customer Services!… or forget to thank people like the both of you!!!!
I am in Financial Services Industry. Definitely, I will keep you in mind and I will refer you to my clients when in need arises for Garage Doors
Have a great Day,
Rosalba, Oakville ON
A Comment from a Service call – Nov 2018
Brad was very knowledgeable about the garage system. After reviewing the issue he explained the possible solutions very well.
Please continue to provide technicians like Brad, who are excellent communicators & informative and you will have our loyalty as continued HDS Customers,
Julieanna C. Hamilton
Customer Comment on Service and opener repair Nov 2018
We just had an issue with our garage door this morning, and my husband called you for service.
I just wanted to say ” THANK YOU” so much for who quickly you were able to come out and help us.
Our technician was CODY… and he was very friendly and fast, and he explained everything to me, and answered all my questions, you guys made a miserable Monday that much better!
OCT 2018 Service
I’m very pleased with the service provided by Hamilton Door Systems. The office person I talked by phone few days ago was very kind and flexible and it was very easy to agree on what we looked for and when to do it.
Today, the technician Brad came in right on time and he was very kind and clean, he has answered all my questions with courtesy and professionalism.
It’s very likely that I will call Hamilton Door Systems again
AUG 2018 Installation
Our garage door purchase actually started with a purchase of a new front door. We wanted to make sure the company of the front door we had chosen would match a colour of an HDS garage door. I can not remember the name of the staff at the Ancaster location, but the lady was very patient and helpful in the decision making process
Brad and Sean installed our new garage doors. They were on time, professional, completed the job quickly and cleaned up following the installation. At the end, they left the garage very tidy. They programmed the automatic door openers and explained how they operated along with the safety features. We would definitely recommend HDS to our friends!!!
Susan M P Dundas ON.
AUG 2018 Service and installation
PERFECT… in every way.! VERY pleased with product and the service is exceptional!
Will recommend HDS to everyone. Sean is beyond excellent! Helpful, kind, very professional
ELLEN M. Hamilton.
JULY 2018 Installation
Joe and his partner Sean were ” Great ” They installed our new door in an hour.!!! Joe was very good when he came to measure the door etc. GREAT SERVICE. and the girls in the office were very helpful too!
The Lalonde’s – Hamilton
JUNE 2018 Installation
( from a customer’s email )
Brad B did a fantastic job of installing a replacement opener ( 8550W lift master ) at my home earlier today. He was polite, tidy and helpful in explaining details and took the time to make sure I understood all the features, the warranty and how to go about connecting the system to our wireless network. He looked after replacing a missing bolt in one of the track brackets in the ceiling and left our garage in better shape than when he arrived with all the tie downs and re routing of cables. Quite an excellent employee. A great differentiator in this day and age.
Rebecca A. G ( Dundas ) edited
JUNE 2018 Installation
( from a customer’s email )
Brad just came and installed two garage doors for us. He is polite, pleasant to deal with and VERY efficient! I am surprised that he finished removing the old doors, and installed the new ones in less than 5 hours, working no-stop. I watched him from time to time, mainly because I was curious about the mechanical process involved. He did not mind. I learn to appreciate that it required a lot of skills!!
We also found Terri at the office very helpful and knowledgeable. She was very patient, explained the various products to us in a pleasant way and at a steady pace, and was willing to answer any questions. It was on the strength of our encounter with her that we have decided to engage HDS for this project, even though there were two other companies offering various discounts at the time.
WE have no hesitation in recommending HDS to our friends for any projects involving doors!
Robert L Dundas On.
May 2018 Installation
( from a customer’s review )
I was pleasantly surprised that Joe, who did such an excellent job of explaining the doors was also the one to do a perfect installation!! He correctly suggested that I go to the show room and see the door in person. I thought from the brochures I knew what I wanted, but then when I saw them in live, a totally different one was the perfect choice.! We have had SO many comments from the neighbours about how wonderful the door looks, and I would use HDS again in a heartbeat!!!
Emanuel – Hamilton
May 2018 Service:
Thank you for such great service today…
So nice to deal with a family owned and very personable company…
May 2018 Service:
Excellent Service…. Terri was very helpful. Joe was vey personable, knowledgeable and professional.
Thank you for a job well done,!
Peter P. Mount Hope
Cody is pleasant and informative. Quick and diligent worker. He took the time to explain all the new features and went through the invoice as well. Thank you for great service.
Mr. Liversage. Hamilton.
Appreciated Brad B. His skill and friendliness. Keep it up. Glad to work with you folks.
I have been in residential construction for 30 + years! and Cody is amazing.
The most professional I have worked with. Very informative, professional and thorough.
Dale A. Ancaster.
March 2018 Comments from a couple of customers: Regarding our Service and Repairs!
As usual, 100% satisfied… Congrats on the Readers Choice Awards. You have my VOTE. Mr. Rosa
From initial call this afternoon at 11:30 am to completed same day service at 1:30 – Everything was Fantastic.! D. Duffy
Feb 2018 Comment from a customer
Awesome, personal young man. Was Efficient and thorough in his instructions regarding maintenance etc.
Jan 2018 Email from a customer
I’ve dealt several times with your company over the past 20 Plus years, I have ALWAYS been completely satisfied.
I highly recommend them.
2018 Email from a customer
Just a short note to let you know how pleased we were with the installation of our new garage door opener today. Very impressed that your technician showed up as scheduled, in fact, a little early. The installation went very smoothly, he was very knowledgeable on what had to be done and was able to communicate effectively. Your employee Cody was a very good ambassador for your company. He was polite, informative & pleasant.
Again, Thank you for your service.
Dave B, Hamilton On
2018 Letter from Customer
To the Owner:
I recently had the privilege and pleasure of dealing with your Company and through the services of one of your employee’s Joe. While he was despatched to my home office to replace a garage door opener, through his experience and abilities, he was able to determine that instead of replacing the entire unit, it would be worthwhile to investigate repairs to our existing system. Through his assessment and remarkable skills, he was able to make the repairs necessary to have everything in proper working order in a very short period of time. He was also able to activate two remote devices that we have not been able to get to function.
Notwithstanding the fact that a sale of the new equipment would have brought greater return to your Company, I was very impressed that Joe was primarily focussed on ” Customer Needs ” and provided first class service to do what was best for us. I note on his vehicle the slogan, “SERVICE IS WHAT COUNTS” Truly, Joe embodies the spirit of that slogan. It is one thing to have the heart of an organization placed in lettering on a truck. It is sometimes altogether different matter to live up to those expectations. Joe did this extremely well and is an excellent ambassador to promote the high level of competency and integrity of your company. He also managed to do it in a very professional but personally rewarding way. It is difficult to find individuals who can combine a high level of technical competency with such a great ability to provide equally high levels of customer service.
Congratulations on having people such as Joe part of the organization. He not only made it a treat to work with him today, but also made it clear that every service he provides generates a client who is committed to your company for the long term future
Great work Joe!
2017 Comment from Customer
Hello Hamilton Door Systems
Brad was here this week and wanted us to write a review on the Service and Installation. Unfortunately there wasn’t time on the day but we promised we would send one in.
“Exceptional Service from show room to front door step”
It was a one stop shop for us from the moment Terri exhibited excellent knowledge and answered all our questions in the show room in Hamilton, to the smooth booking and non pressure sales of an insulated garage door, opener and cladding. We are not easy to please people and this company was more than fantastic. Brad and his colleague were punctual, efficient and did a great installation job. There was no mess. There were no hidden costs. We would highly recommend Hamilton Door Systems. A great company employing people who follow through on their commitments.
A FIVE STAR in our book.
Thanks again, Terri, Brad and his colleague ( sorry I forgot his name ) and Don Wood for Capping. Super team of people.
Clair G and Josh B Waterdown ON.
2017 Comment from Customer
Our new garage doors look fantastic. Joe and Brad K did a great job. Very helpful and enthusiastic and a pleasure to work with through out the day.
Cheers, Randy & Patty
2017 Email Quote
I just wanted to say that we got the window installed today and we were very impressed with the guys that did the work. Both times the guys were out here they were extremely professional and very conscience about the work they did. They exceeded our expectations. We will not hesitate to call you again.
Please pass this along to the appropriate people
Thank you for your help and service.
Janice And Wayne. Cayuga.
2017, Customer comment for a garage door installation
Thank you Brad for a job very well done.
Everything was done to perfection. I appreciate your assistance and a great attitude.
An email from a customer 2017
Can you please pass this email along to your boss/owner
I just want to say that I am a big fan of great customer service…. so I wanted to pass along this email to let you know that your team at HDS provided excellent customer service from those who answer the phone to the repairmen who come out to do the work. Service is quick, courteous and genuine. Your employees take great care to ensure that the customer is well taken care of and this is a testament to the company culture you have instilled.
Customer service excellence has always been and will always be one of the critical competitive advantages for any business…. keep up the great work.
Matt D. Burlington ON
An Email from a customer 2017
I had my garage door serviced yesterday. I just want to thank you for the great service provided. You were prompt arriving, immediately uncovered the problem with the rollers and offered solutions without any pressure and the corrected the issues quickly and at a reasonable cost. What more can I ask for? The door sounds better than it has for years!
Vic K Stoney Creek
An Email from a customer 2017
Thank you for your prompt service today…when our garage door opening system went kersplooey.
Your serviceman was at our home shortly after we spoke. Brad is a gem. He explained everything and made sound recommendations. The door is now back to full service. WE highly recommend your firm
Regards, Bob from Burlington.
An Email from a customer 2017
I called this morning ( Monday ) at 8:30 to get my broken spring replaced. Terri Gave me an estimated price and ETA for the Tech. He arrived at 9:40 and completed the job in about 30 minutes. Brad was courteous, efficient and quick. It was a straightforward job and the cost was what I expected as well as reasonable. I couldn’t be happier with the service and was glad to use a local company rather than one that ” served all of the GTA ” . HDS is highly recommended!
A message from a Customer
Hello, My name is Peggy and I spoke to you the other day about a problem I was having with my garage door not closing. You gave me a helpful suggestion and you were absolutely right.!
It was a shovel in front of the sensor and it works fine today….!
So THANK YOU very much, And its not often that a company will offer customers a solution rather then a service call.
~THANK YOU AGAIN~ Peggy.
From a Customer
I have been using Hamilton Door Systems for my garage doors and openers for the last 7 years. As a mechanic, I need a heavy, secure, durable door that can withstand being opened at least 20 times a day. At my previous location, they installed a large garage door with a side mount opener, which performed reliably for years.
Recently, I moved and was in need of another 2 doors. I called Hamilton Door Systems and they promptly sent a technician to measure the openings. One door I wanted installed had very little room inside, but the technician assured me he could install a door with a special track and it would be fine. A few weeks later my new door came in and was installed with another side mount, which works perfectly. The custom order door was also installed and I was pleased it worked so well in a limited space.
If I ever need a part they can supply it quickly from their parts department. This company has been great to deal with. The staff is friendly, knowledgeable, and provides great service. I am a repeat customer, and will continue to use them. Great work, Great company, and Great people they have working for them!
Can-Alignment Brake Service
Purchasing parts from your office.
I had a new garage door installed from Hamilton Door Systems a few years ago. I noticed that the bottom rubber was wearing and needed replacing. I called their office and spoke to a girl on the phone. I told her that I was a handy guy and could replace it myself. She said… Not a problem, just bring your old piece to us and we will try to match it to what you have. I did and the girl gave me a new piece and was so nice to deal with. The guy there gave me a bit of help to install it myself, and I came home and had done it that day. I have never seen a company be so helpful, and go above and beyond to work with their customers. I was also pleased that they would sell me the parts, and not charge for additional costs. Thanks again, and would highly recommend this company.
Top of the Season to you!
It has been a week since we had our garage doors installed. The installation and work done was excellent!
Please thank our installer who was very thorough and thoughtful. Additionally, following his instructions, I was able to easily configure the remote access through our phones, for both doors.
Please except our thanks for the excellent customer service and workmanship we have received from Hamilton Door Systems.
With my wife, now happy, I am happy!
Extend our best wishes for the Christmas Season and to our installer and the rest of the staff at Hamilton Door Systems
George & Patricia, Mount Hope
Just wanted to pass a thank you to the tech, and the team for resolving the issue with my garage doors.
The measure of a business is how they handle things when they don’t go according to plan. All too often, companies loose interest after their sales. That can not be said about Hamilton Door Systems.
Everyone there, from the Manager down really wanted to make sure that I was a happy customer
A big THANK YOU. I would most definitely recommend yourselves to anyone looking for any garage door works.”
Joe has done an excellent job from the first estimate to the completion.
He made me very confident from the start and even EXCEEDED my high expectations
Rev. Vance OCT 2016
I just wanted to leave a comment;
Your technician Brad installed our 3 new garage doors today and they look FANTASTIC! Thanks so much to Terri for helping us finding the ideal garage doors for our home. She was so polite and knowledgeable, and made the whole process very easy.
The technicians were also very professional and polite, and did an amazing job removing 3 old doors and installing 3 new ones.
All in all, HDS was a great experience from start to finish, and I will DEFINITELY recommend them to anyone I know who is looking for Garage doors. Take Care.
The Kanani Family Brantford On, June 2016
Unfortunately I had to leave just as Joe was completing the installation of our ne door, but I promised I would send my comments.
Joe arrive ahead of the scheduled arrival time – I had just opened the door to move the car from the garage, and then was going to move some other things away from the door but was assured that would not be necessary. Starting to unload the material for the new door, Joe started right to work and assembled the rails and tracks. I had to go in for breakfast because we had an appointment in Oakville and when we were about to leave, Joe said that he would only be a few minutes – we paid him and he gave us our comment sheet that we simply did not have time to complete
Joe was prompt, friendly, efficient and knew exactly what he was doing. We are very pleased with our new door – it enhances the appearance of our house and we love the windows giving us so much more light in our garage!
Thanks for a great job!
David Burlington ON, 2016
We want to thank you for the quick and professional service we received today! The spring on the one of our two garage doors broke yesterday so we called the company who originally installed the doors. We did not receive a call back regarding the message we left, therefore we called the company again this morning. We were informed that a service call would not be available until Dec 29th, more than 10 days from now!!!! We contacted Hamilton Door Systems and within 2 hours of our phone call the spring has been replaced, both garage doors were checked with parts tightened, and one of the burned out light bulbs was replaced. The job took less then one hour, A quote for the spring replacement had been given to us over the phone, and that’s exactly what we were charged.
We now have a new Garage Door Company! We would highly recommend Hamilton Door Systems for its quick, professional and personable service.
The Morasiewicz Family, Burlington
I wanted to write a ” THANK YOU ” to your technician and the company in general. I called this morning for a service call to repair my garage door and you quickly enabled a repairman to come by and perform the repairs very quickly and competently. I will be sure to recommend your company in the future.
Thank you for your excellent work!
Good Morning ,
This mail is to extend a very big THANK YOU to the staff, and techician. The opener for my Wife’s side of the garage broke yesterday morning and I called around noon and talked to the office staff who was so very helpful and courteous with respect to our problem, her knowledge and attitude was very nice to hear and somewhat very hard to get nowadays but she certainly represented your company’s policies of service to the customer having that kind of staff working with you is very rare and makes us understand why your company has received many award’s for just that kind of service.
We were able to have both opener’s replaced by supper time.
I received a call at 3pm. saying that Brad would be here in a half an hour and was right on time. He was very professional in doing what he does and made sure that there was not a single bit of waste left in our garage and also explained what the difference was between our old openers and the new Lift Master.He had the installations done in a couple of hours.
Having this kind of personal working with your company must make you quite proud as I’m sure that all other people are just as good.
Please take the time to extend this THANK YOU to these people, and know that when we do require anymore help or need to refer business we will not hesitate to recommend Hamilton Doors.
Thank you again,
Gord & Brenda Moffatt
I wanted to take this opportunity to follow up on the installation / replacement from an old garage door to a Garaga California series door. The entire process from entering the showroom, to answering questions, offering suggestions, obtaining samples of door colours and glass options from different manufacturers was done with patience and regard for my interests. The installation process was outstanding, the Technician and team were professional in their approach to installing and ensuring quality and customer satisfaction. I am most certainly impressed by Hamilton Door Systems.
WOW, AMAZING, BRILLIANT, COURTEOUS, PROFESSIONAL
I could go on and on about a company that still supplies the old time service and values in its company and personal !
I just had a Tech install a new door and opener. I am a very happy customer. From the start at the trade show, at Ancaster Fair Grounds to the follow up phone calls and planning of the installation, Hamilton Door Systems has Knocked it out of the park for us. We felt no pressure to buy, and the tech had all kinds of suggestions and answers for everything questioned. I checked with my friends and family, and hands down everyone endorsed your business with a healthy attitude.
Keep up the great work and your staff and techs deserve a huge accreditation for a job well done.
The Griffins, Hagersville
Our Garage has a very low ceiling, so low that we never thought we could ever fit an opener.
A Technician came out for an inspection, followed up the next day with a couple of options and a week later later made an appointment and actually managed to shoe in an opener between the ceiling joists.
It was a very positive experience dealing with HDS…..
They did everything they said they would, the cost was quite reasonable, the installer showed up on time and stayed until everything worked.
I appreciate the professionalism and wouldn’t hesitate to recommend them.
Bill from Dundas
I walked into your showroom after being on your website. I was greeted by your staff’s friendly smiles. She listened to my questions and then answered them. I left the showroom with the information that I needed to know and an approximate cost. I compared the prices to some competitors.
I called the office a couple days later for a tech to come out and give me a quote. I was given a date and time window when someone would show up. the tech showed up on that day and in the timeframe. he was friendly and professional in explaining the quote. I ordered the garage door.
A couple of weeks later, office staff called and said the door was in and to set up an installation day and time. I did not take the call, but my daughter did, and commented that the staff was really friendly.
I had a call the day before the install, just as a reminder.
A tech showed up on the appointed day and installed the door and the opener. Again the tech was friendly and professional. He listened to my questions and answered them. He completely explained the system once the installation was complete.
It was a pleasure to deal with such a friendly and professional staff as you have.
Everyone we have dealt with has been awesome. The office staff were very polite and informative. Joe is a STAR ! He was punctual, polite, informative, and extremely patient with my mother and I.
Mrs. Baskott, Hamilton
Good Morning HDS
I just wanted to take a moment to express my sincere thank you to you again for your excellent work in helping me obtain my new section of my Clopay garage door. I very much appreciate your efforts. The new door was installed promptly and your service technician did a super job – very professional. I am 100% satisfied You guys are the best and I will recommend you to anyone who asks where they should purchase their garage door from. Please ensure that the senior staff at your office are notified
Thank you again for all your efforts Sincerely, G. Piccinin Ancaster
Garage Door Repair
Your technician just left my residence having reinstalled the cables on one of our garage doors. He also installed a new side track that had rusted out. He took the time to check the operation of both doors and made adjustments to improve their operation. Overall he handled the job very professionally and effectively. I have used your services on several occasions over the last twenty years and continue to be impressed with your personnel and value added services.
Thanks Again, Bob Malloy
We would like to thank you and your staff for your time, patience, and assistance when we had a problem with our garage door. Even though the installation was impeccable, because of a defect in the original product and a takeover of the manufacturer, we had to rely on Hamilton Door Systems to help us arrange a replacement with the new manufacturer. It took allot of work and it wasn’t easy, but you stood by us, by your work and stood up to a very large company. It wasn’t for money- but out of professional honour and great customer service. Not many companies, not many people would have done so much for their customer. We have recommended and will continue to recommend Hamilton Door Systems to everyone who values ongoing customer service and professionalism.
Thank you The Benincasa Family
GREAT JOB!! The technician does an efficient job as always. Your office and facility does a great job as well. We are extremely happy with the years of service and tell all of our friends. Service calls have always been better then expected and very reliable.
Mrs. Hoover. Hamilton
Your technician was professional, friendly and did a great job from beginning to end. we will definitely recommend hds to friends and family thank you for such great customer service.
Great knowledge in the show room by the staff, and from the installer.
Excellent service from everyone that we dealt with.
The Rummerfields, Caledonia
Dear Hamilton Door Systems.
Thank you again for your help with my garage door.
I so appreciate it and was so so so impressed by the level
of service I received on the phone.
I will definitely refer clients who are in need, to you
To the staff, Thank you very much for confirming to my request. The tech was very good and professional, but most of all HONEST!, Thank you,
Mrs Pegata, Burlington
Very Satified with service…. Door looks good & appears to conform to system promotions Technician was knowledgeable and co – operative. System was installed as scheduled
E. Galuska, Dundas ON.
Arrived in good time. Completed job quickly and efficiently. Very personable.
Answered all questions regarding the operation very well.
Beautiful door….Really quiet and the office so great Too!!!!!
The Auty’s, Ancaster
To the staff at Hamilton Door:
We just wanted to tell you how extremely pleased we are with our doors that you supplied and installed for us at our cottage. The doors look great, and everyone that sees them tells us how good they look. Every person that we dealt with at your company was very helpful from your sales staff to your installers.
Your installers were professional, polite, and courteous they came when they said they would and the job was done on time without any stress. Thank you again for travelling the distance to put them in, you did not hesitate at all when I mentioned how far it was to our cottage. which is going above and beyond to please your customers.
We wish to thank you again for a job well done, and we would highly recommend you to any person wishing to purchase doors.
( Muskoka )
SERVICE AND INSTALLATION
I BOOKED AND APPOINTMENT WITH YOUR OFFICE YESTERDAY AT NINE AM. TO REATTACH MY GUIDE CABLES ON MY GARAGE DOOR. YOUR SERVICE TECHNICIAN ARRIVED PROMPTLY AND WITHIN FORTY – FIVE MINUTES HAD OUR DOOR IN WORKING ORDER. MY WIFE WAS IMPRESSED AS SHE RELAYED THIS INFORMATION TO ME. GREAT SERVICE AT MARKET RATES MET MY EXPECTATIONS TO QUALIFY YOUR COMPANY AS PROFESSIONAL. I WILL KEEP YOUR COMPANY IN MIND IF I NEED ANY WORK DONE AT MY BUSINESS.
Our garage door was in need of repair and we contacted your company for service.
Many years ago, you installed the door and it has always operated perfectly.
One of your servicemen came out to our house and had a look at the problem. He quickly assessed the problem, made the necessary repairs and was truly a great representative of your company. Like most companies, I am sure you generally only hear about things when they go wrong. I wanted to know that the technician was polite, professional and left me thinking that I had made the right choice in calling Hamilton Door Systems
This was a very professional and friendly experience from the first meeting at the Ancaster Home Show, getting the estimate, and the install. Excellent and thorough fitting, and explanation.A very happy customer
-Mr. Cole, Caledonia
you did it again………………this is the second pleasant service call I have had with your company within 5 years would like
to compliment you with fast, courteous service staff, who knew exactly what they were doing.
The cooperation, courtesy, cleanliness, and informative technician was very helpful. He was on time and did a great job.
– Mrs Goldberg, Hamilton
Excellent Door, Nice and quiet. Tightfitting and excellent construction. Excellent work done by the technicians.
– Stan, Hamilton On
This has been the second time I have used Hamilton Door Systems for new doors. And both times it has been great.
– Cory, Ancaster ON
The garage doors look great, and the installers did a fantastic job. Thanks to everyone !
– Mark, Oakville ON
I can’t believe how fast the doors were installed ! Hamilton Door Systems hires excellent people, Thanks so much.
– Kevin, Hamilton ON