Reviews

FAMILY OWNED AND LOCALLY OPERATED. HDS – Hamilton Door Systems Ltd. is proud to service and install garage doors & openers in our communities for over 45 years with Friendly, Reliable, Affordable Service & Installation!

At HDS

Our phone lines have been upgraded and calls may be recorded

to help our performance in Quality Service, Training purposes &

Customer care. We value our Customers at Hamilton Door Systems.

“Service is What Counts”

905-648-8797 (Ancaster)    

905-521-6437 (Hamilton)    

Actual Customers from Ancaster, Binbrook, Brantford, Burlington, Caledonia, Cayuga, Dundas, Grimsby, Hamilton, Oakville, Stoney Creek, Waterdown and surrounding Areas.

Hamilton Door Systems Ltd. has always encouraged our customers to email us their comments or reviews about our service, installation & repairs.  Customer feedback helps to improve our business relationships and staff support.
We appreciate your time in providing a review and continue to provide Quality Service and Installation

Thank you to our Customers. It has been a pleasure to service our community for Installation, Service and Repairs to your garage door and garage door opener needs!

HDS Management.

MAY 2023 Garage door Service / Broken spring

In and Out!

WOW!!!!
Great Job,  ( for Joe )

Bill V    Stoney Creek

MAY 2023 Garage door Opener Installation

New Opener installed
The person in the office was very helpful and pleasant
All the same for Paul ( the technician )
IT was a pleasant and great experience

Carol M   Hamilton

MAY 2023 Garage door Opener Service

THANK YOU!

Joe was a pleasure to deal with and great to work with
( Also called in office to let them know great service received ) edited

Grant S    Hamilton

MAY 2023 Garage door Installation

I couldn’t be more pleased with the professional install by Brad .

He was on-time , courteous , and highly skilled . Brad went right to work and kept up the pace until the job was completed .

His installation is immaculate , it looks great . He hooked up my existing opener and set the limits so that the door works perfectly … every time ! Cleaned up after himself , even took my old door and hardware away . 3 hours from start to finish ….

a one man whirlwind . I wish I had called you years ago , that old door had been a problem for many years .

Thanks again , Brad :)=

STEVE G     Hamilton

MAY 2023 Garage door repair

Great Service!!!
Thank you Paul,   on time, Very Courteous, and informative
We have always had excellent service with Hamilton Door Systems
PS:  The girl in the office, is very friendly and is nice to hear a friendly voice
THANK YOU!
Carl & Linda    Dundas

April 28 2023 Garage door repair

I would like to say, the service from Brad (Terri office) was fantastic. When he came the first visit, he was very open and honest

about what needed to be done.  Extremely helpful with giving me the information I needed to order the EZ set spring I needed. I

would definitely use Hamilton Door Systems Ltd. again.

Totally enjoyed calling into the office to setup an appointment ( a lot of laughs), which was scheduled for that morning.

I can not say enough good things about this company.

Debbie P – Dundas

MARCH 2023   Garage door repair

We had been having trouble with our garage door system for years – the door didn’t always close, we’d often have to help it along by hand. After various attempts to fix it ourselves, we decided to call a professional and we are so glad we chose Hamilton Door Systems.

Our first contact was Terry who answered the phone and talked us through initial diagnostics of the problem. We decided to schedule repair and PM service and she was able to offer a number of convenient times, we opted for a next day appointment.

Brad arrived on time and within minutes of arrival he had diagnosed the problem which was brackets installed incorrectly by the original installer (Not HDS, another company). He corrected the problem, fine-tuned the components and performed preventative maintenance on both doors. He took the time to explain what he was doing and gave us a quick tutorial on the features of our garage door opener system. The system is operating smoothly and reliably now and we strongly recommend Hamilton Door Systems!

Todd & Marie   –   Ancaster

MARCH 2023   Garage door spring replacement

HDS provided extraordinary service to replace my broken garage door spring.
Within an hour of my initial phone call, my door was up and running again.
Brad was polite, and professional.
The cost was on par with what was quoted and the garage door was fixed in record time,
NO COMPLAINTS  and HIGHLY RECOMMEND !!!

Thank you,
Dan V   –  DUNDAS

MARCH 2023   Garage Door Service

Great Service!!!
Was able to book same day service at a convenient time.
Asked for 30 minute advance notice of technician’s arrival and HDS followed through on my request.
Brad the service tech was professional and took great care in installing replacement parts and went above an beyond
performing a tune up on the rest of the garage door.
This was much appreciated.

I will definitely use HDS in future and would recommend them to others
Thank you

LIB T  Hamilton

MARCH 2023   Garage door repair

As Always:

Office staff, ( Terri ) and all the technicians are very pleasant to interact with

Service is friendly, quick and efficient.

Would not hesitate to recommend them again, and again,

Barb D  –  Ancaster

MARCH 2023   Garage door repair

Dear Hamilton Door Systems:

Thank you for the great service today!!!
Technician Brad was on time ( even a bit early ),
He was courteous, and efficient.
He quickly diagnosed the problem and completed the repair,
and our garage door is back in operation

Thank you Again!

Anne R  –  Ancaster

FEBRUARY 2023   Garage door repair

Hello, just a quick note to thank both Terri in the office and Brad the field technician.

From the moment I called your office until Brad completed the repair and was driving away, it couldn’t have been more than two hours. Brad was friendly, professional and most importantly… he was competent, really knew his stuff! Never believed I would be so happy to see my garage door going up and down. Especially because I have no man door into my garage so I had a short adventure in my attic to gain access into the garage. Anyway…

Well done gang and a big thank you!!!

Dan M  –  Ancaster

FEBRUARY 2023   Garage door repair

Hello,

This is a customer review:

As per usual, the entire service process was top notch from the appointment setup to the service work itself.

Terri was very helpful on the phone, and Brad was as always on-time, and full of energy (even though it was -20C).

This is my third service call using Hamilton Door Systems and I will continue to use them in the future.

Michael G.   –    Waterdown

JANUARY 2023   New Garage door Opener Installation

Good Afternoon,

We just had our new garage door installed by HDS.

It was a very positive experience.  When I first called to book the service, the admin assistant that took the call ran thru some trouble checking qualifications just to make sure I tried various things ie) power, reset, coil springs etc.  I though this to be very smart in order to possibly pre diagnose an issue that could be quite easily corrected.

When we finished the various questions, it was determined that yes my old unit was indeed more than likely toast, which it was.  She also then qualified the door size and if insulated etc.  She then recommended a particular door opener that would work for my door configurations.  She quoted me a price and explained what that included etc.(unit and install but taxes on top of that) which was great as I hate the hidden surprises sales tactics and feeling like being taken advantage of.  This was upfront and transparent.

We picked a date and time.  Technician arrive promptly and introduced himself as Paul.  He again checked some things prior to installing, in case it was fixable but it wasn’t.  He worked on the install and was finished in no time.

Once done, Paul summoned me from inside and went thru the various options and features of the unit including how to set up the app.  Was very cordial and professional.  Removed my old unit and my garage was left spotless as it was when he arrived (no pieces of wire or bits left around).

Very happy with the entire process and experience.  I would recommend Hamilton Door Systems to anyone….

Thank you.

Please feel free to post to you site and I’d rank you a 10/10!!

Boris K –  Hamilton

JANUARY 2023   Broken spring on Garage door / REPAIR

I wanted to share with you that from the moment I called the front office (Terri), to the Service Technician  (Brad),  I was very impressed with the courteous manner that both of your employees demonstrated.

Both Terri and Brad eliminated the stress I was feeling when my day went off with a hitch as I was unable to access my car for work due to broken springs on my garage door.  As promised, the service was more than prompt, Brad took the time to explain the situation and correct it,  and I was able to get back on track to commence my work at the hospital.

Thank you for your kind and prompt service.

Stephanie T  –  Hamilton

JANUARY 2023   Garage door service

I just had Paul, from Hamilton Door Systems, come and fix my automatic garage door
that went off the track.

I phoned the office Monday morning and the service call was that afternoon, promptly at the designated time of 2:30pm.       Every one from reception to service were friendly and courteous. I highly recommend this company.
Jane F  – Ancaster

JANUARY 2023   New Garage door & Opener Installation

We had our garage doors and openers installed on September 8, 2022. Sorry for the late response.

Brad the technician was very professional and most courteous. He worked alone and removed our old doors and openers and installed the new ones in an unbelievable time frame. We are very proud of the service Brad and Hamilton Door has given us.

We have recommend them to several of our friends. We have been using them and have no issues to date. Very quiet door openers compared to the old Craftsmans we had.

Thank you very much, Jay

JANUARY 2023   GARAGE DOOR OPENER SERVICE

Brad and Paul were at my home on January 13th and 16th, 2023 respectively to deal with a malfunctioning door opener.

Brad Diagnosed the problem quickly and gave me a clear explanation. Paul arrived later to install a new opener and program the

remotes. Both men did a great job and were knowledgeable and personable.

(edited)

A.B. –  Stoney Creek

JANUARY 2023   GARAGE DOOR SERVICE

To whom it may concern,

I was very impressed with the excellent service I received from Hamilton Door Systems! I left a message in the evening that I was having issues with my garage door, and they called me back first thing the following morning to set up an appointment. They were actually able to send a technician out to me that very same day. Joe, the technician showed up at the time specified. He was very courteous, informative and knowledgeable. He identified the problem and did the required adjustments and repairs and our garage door was fully functioning again! You can’t ask for better service that that! I would highly recommend Hamilton Door Systems to anyone in need of repairs or a new garage door. I give them 5/5 stars!

Mary L.
Hamilton, Ontario

JANUARY  2023     Garage door service 

JANUARY  2023     Garage door service 

On January 3, 2023, Service Technician, Joe, arrived at my home at the scheduled time as discussed by the office. With his many years of experience, he resolved the issue I was having with my garage door. Joe also answered all questions and concerns I was having with my garage door and opener in a highly professional, courteous manner. I would most definitely recommend Hamilton Door Systems. They are the ones to call!

Regards,

Pat M  –  Ancaster

JANUARY  2023     Garage door service 

COURTEOUS, PROFESSIONAL, INFORMATIVE AND AN ASSET TO H.D.S.Ltd

We are very satisfied with the service we received on Jan 3rd, from your employee Joe!!!

George B  –  Hamilton

DECEMBER  2022     Garage door service 

Hello
We called your company this morning at 8:45, as the spring broke on our garage door and we could not open it manually. Our cars were inside! We had important appointments!
Joe answered the phone, checked with your dispatch, and said he’d be on the way inside of half an hour. And he was!
By 9:40, Joe had replaced both springs, and tested the door to ensure it was operating properly. What fabulous service! We were able to get where we needed to go, on time.
Thank you very much, Joe. He also answered all our questions about our current garage door opener. ( we recently moved into this home and didn’t know it’s age or capacity )
We have used your company in the past at our old residence, and will continue to do so in our new home. We very much appreciated the prompt and courteous service we received today.
With appreciation,
Jan and Dave R  –  Ancaster

NOVEMBER  2022     Garage door service 

I’m taking the time this morning to provide feedback on your service because I am so impressed with customer service, knowledge, efficiencies and overall great experience with your company.

I called to see if it was possible to have the garage door key pad opener replaced at some point and explained why. I anticipated a small job like this to take weeks to be addressed. After a few questions regarding the type of opener and approximate age an appointment was arranged for the same day, in fact in just a few hours time. Paul arrived promptly, was courteous, fun to chat with, was able to fix my problem, gave explanations on how my system worked , how to program it, serviced the equipment and made every attempt to find cost effective solutions for me. I would highly recommend this company  to any friends or neighbours. Thank you for making this experience helpful, efficient, pleasant and basically painless.

Nancy H   –  Dundas

NOVEMBER  2022     Garage door service 

What a great experience,  The guys arrived on time and fixed what had been 
a noisy, vibrating garage door.  They expertly diagnosed the issues and fixe them ( including a bending track )
all the while avoiding damaging my classic car
The door runs beautifully now!
THANK YOU

Rick C.    Hamilton 

NOVEMBER  2022     Garage door service 

Thanks for the great service,
Joe was prompt, courteous and informative.
Provided excellent workmanship in  timely manner,

I highly recommend HDS !!!!

JOE F.   Hamilton

NOVEMBER  2022     Garage door service / Installation

your technician did an excellent job for my family today!!!
He was friendly and very helpful while outlining the work that needed to be done and very patient with all my questions.
I was so confident in the information he provided that I was glad to request an upgraded unit that offered more ” bells & whistles “
We’re happy with our purchase and glad we chose you guys for the installation
THANKS

Kelly S  –  Hamilton

NOVEMBER  2022     Service on garage door 

We had Paul, the service repair person show up in the time period we were given.
Paul was super helpful with any information we asked.
Very friendly and easy to talk with.
Repair was done very well.

Would HIGHLY  Recommend!!!!!

Fred W.     Dundas

NOVEMBER  2022     Service on broken springs / cables

Hi,
We had excellent service again.  Brad explained everything and did a great job.!!
Everyone I have dealt with at Hamilton Doors in Ancaster have always been very polite, friendly and informative
Thank you,
KATHY –  Ancaster

VERY EFFICIENT..
Explained service, and preformed and completed for future maintenance
on time, and friendly…
ED W –  Hamilton

NOVEMBER  2022     Lift Master opener installation

We had the unfortunately failure of our garage door opener.
When we contacted HDS we had the pleasure of dealing with Terri in the office.
Terri gave us the number of the warranty department of the garage door opener company and they sent out a replacement part.
We called and HDS sent Brad to install the replacement part.
he was very efficient and the opener was repaired very quickly.

We want to Thank.. HDS for their superior service.
During these crazy times when it can be very difficult to get good tradespeople, HDS seems to have some very good employees.
Thank you again,

Dave T.  –  Ancaster

OCTOBER    2022  Garage door service

Brad was thorough and very professional.
Very tidy and efficient.   The work was completed to our expectations. 

Thank you again
Rick D  –  Ancaster

OCTOBER    2022  Lift Master Garage Door Opener Installation

Punctual and polite.
Answered all of our questions and emphasized the quality of our new garage door opener.
Joe was a pleasure to deal with.
Management team member Terri was excellent, so lovely on the phone and very knowledgeable.
She made everything so easy!

THANK YOU!!!
Bob and Lee B    –  Ancaster

OCTOBER    2022  Garage Service / Weather strip installation

Good Morning,
Yesterday Brad arrived to install new weather stripping and bottom seal.
He arrived at the earlier side of our ( 9:00-10:00 ) am appointment.
He was well prepared ( with parts and tools ) and ready to get started.

Not only did he do a great job on the weather stripping, he also completed an inspection and did some cleaning and lubrication.  My garage is dark now with good seals, no drafts,  mice, or dirt are going to get in….
Brad was friendly, informed me what he would be doing, and offered to re-install my outdoor remote ( I had removed it to paint )

To think,,,  I was going to buy the parts and do this myself,  it would have taken me far longer and the results would not have been nearly as good… compared to having a skilled tradesman do the job.
HDS will definitely be my first call whenever I need a garage door / opener repair.

Jeff D   –  Hamilton  

OCTOBER    2022  Garage door service

Paul was excellent!!   on time and completed the job quickly.
He was very nice, and explained the whole process.
He cleaned up everything and got the garage door opener in order to ensure the door closed properly.
Highly Recommend!!!
Very personal
David H    –  Caledonia

September 2022  Garage door Opener

Had a new opener installed by Paul really happy with the service call. He explained how the new system worked completely he worked very neat and calm and organized again really happy with the job

Alex M – Ancaster

September 2022  Garage door service

On Tuesday sept 6th 2022 we had springs replaced on our garage door.  We are very pleased with the service we received.  The service rep arrived when we were told he would and he was friendly and courteous.

We would recommend your company to others

Thank you,

Lori W – Ancaster (edited)

September 2022  Garage door service

From the moment I called the whole experience was great. The receptionist Terri was very accommodating providing a prompt appointment even working around my schedule. Brad and Paul were on time/courteous and informative. Overall I was very pleased!

Thanks

Frank D – Dundas

September 2022     Lift Master Garage door opener Installation

Hi,
I would like to pass along that I am very happy with my new garage door opener
it is SUPER QUIET
The installer, Paul, was friendly and very nice to deal with.
He answered my questions and made sure everything was operating well before he left

Thank you,
Patricia K  –  Ancaster

August 2022     Garage Door Spring Service 

Very happy with the prompt service call and the honest opinion of the technician
He repaired the spring that came off the hub, then he oiled, and serviced the garage door
VERY PLEASED!

Rick T  –  Ancaster

August 2022     BROKEN SPRING and Service 

Good Day,

I had the springs on my garage door replaced by Joe yesterday
Everything was on time and done quickly and professionally.
Thanks for engaging with my 3 and 5 year old grandsons 🙂

Peter H   –  Ancaster

August 2022     Garage door / Opener Service 

Over the years….  I have come to rely on HDS for excellent service for my garage door and opener.
Always returns calls
Prompt,
Service techs show up on time and fix the issues immediately!!
Highly recommend HDS !!!!

Steve W –  Burlington

August 2022 OPENER Service

DEFINITELY 5 STAR!!!!

Once again, I received absolutely superb service!!
I have had the pleasure of several service calls over time and with Joe.
And each occasion, I have been benefitted from his honesty, technical expertise along
with his efficient and reliable work.
I also appreciate the numerous, informative and pleasant interactions with the office staff
SUPERB!!
( edited )

Sandy B   –  Hamilton

August 2022 Garage Door Service

Brad was Great!!!
He quickly explained the problem and then made a couple of set up changes
of items on the garage door opener.
He did a quick service and left us very happy
(edited)

Peter T – Burlington

August 2022 Garage Door Service

Good Day,

Just had Brad and Paul here fixing the coupling on our garage door opener.
They did a great job and were friendly and professional.
Plus, they double checked a bolt after they put the equipment back in the van.
Brad just wanted to make sure everything was secure.
Rather than just assuming, they got the ladder out and made sure.
Great to see this level of service attention.  With Appreciation

Jim  –  Hamilton

August 2022 Garage Door Service

Good morning Terri & Rebecca
We appreciated the prompt service to repair our garage door this week.
Brad was professional and courteous and facilitated the repair without delay.
Further, he raised with us a maintenance issue that required our attention, which was appreciated.
We were very pleased with the response and service levels provided by HDS

Thank you!!!

Audrey & Jim  –  Ancaster

August 2022 Garage Door Repair

Hello HDS,

Thank you so much for having my garage door repaired so quickly.
You scheduled the work immediately after the long weekend and Brad was very courteous, informative an did a great job.
He checked the remaining operating parts and oiled the rollers.
I am glad he suggested having both springs replaced at the same time.
Thanks again and have a great day

Matt K. Sr.    Hamilton

JULY 2022 Garage Door Service

Cooperation, courtesy, cleanliness (truck included)

On time all aspects efficient, both the office staff and service technician

Dennis P – Ancaster (edited)

JULY 2022 Garage Door Service

Your company installed our garage door and opener about 7 years ago. It had been operating beautifully until this morning when the spring broke (I understand that this is a normal lifespan for the spring so no issues there). I called your company just after 8:00 this morning and was guided by the receptionist on how to figure out what was wrong with the door (sorry I didn’t catch her name, but she was very nice). We determined that the spring had broken, and I was told that someone could come today by 3:00. Wow that is great service!

Paul arrived around 9:30 am. He was very friendly and informative. He confirmed the spring had broken and replaced it. He also found that the door was ripping off of the bracket and replaced it. We could have possibly needed a new door if he had not found this problem. Thank you so much Paul!!!

Paul did a great job of fixing the door and now it works like new!

Thank you so much for your great service! I would not hesitate to recommend HDS!

Have a great weekend!

Lisa C – Ancaster

JULY 2022   GARAGE DOOR & OPENER INSTALLATION

Brad was very professional..
extremely knowledgeable and friendly.
Worked hard on installation of our new garage door and done an excellent job
THANK YOU

Bernie H.    Hamilton

JULY 2022   GARAGE DOOR SERVICE

JULY 2022   GARAGE DOOR SERVICE

JULY 2022   GARAGE DOOR SERVICE

Thank you for completing the garage door repair as requested. The appointment was for 4 p.m the technician (Brad) arrived 3:45 p.m. was polite and courteous. He asked if I wanted both springs replaced. After I said yes, he went to work. 25 minutes alter he knocked on the door to say it was all completed. He ran through what he had performed. He had cleaned anything from the work area. He asked if there were any questions  –  none he explained the costs and took payment.

HDS has done repairs for my garage door in the past. Its about 5 years since the last one. I always will call HDS first as the service is easy to set up, I called in the morning and it was repaired that afternoon on my schedule.

Thank you to HDS I would recommend them to anyone who requires garage door repairs or replacement.

Derek J  –  Caledonia

JUNE 2022       GARAGE DOOR INSTALLATION

JUNE 2022       GARAGE DOOR INSTALLATION

EXCELLENT SERVICE!!
From the time I ordered the door until the installation,
Thanks Allot
I will be using your services again,

Blacksmith Contracting   ( installation in Dundas )

JUNE 2022       GARAGE DOOR SERVICE

JUNE 2022       GARAGE DOOR SERVICE

I was impressed by the speed at which my request for help was answered.
Within an hour!!
Paul was very helpful and had the door working properly, almost immediately.
He took the time to explain the problem and suggested ways I could use for proper door maintenance
Thank you,

Michael O.  – Hamilton

JUNE 2022       GARAGE DOOR OPENER

JUNE 2022       GARAGE DOOR INSTALLATION

Very professional,

Brad and Paul did a fantastic job on the installation

Professional and very respectful guys!

Thank you!!!
Erica  – Grimsby

JUNE 2022       GARAGE DOOR SERVICE 

May 2022       GARAGE DOOR SERVICE 

May 2022       GARAGE DOOR INSTALLATION

May 2022       GARAGE DOOR INSTALLATION

May 2022       GARAGE DOOR INSTALLATION

Good morning, we just wanted to extend our sincerest thanks for the excellent job in completing our garage door. We are extremely pleased with every aspect of our experience with your company and will be happy to recommend your company to friends and family. We did not see the gentleman before they left so please extend our gratitude to them please!
🤗

May 2022       GARAGE DOOR INSTALLATION

Joe, Paul & Terri are friendly, helpful and skillful
So excited and thrilled with the service and new door
I appreciate the promptness and Terri who answers the phone, So Kind and bubbly
I HIGHLY Recommend Hamilton Door Systems!!!   A+

Linda R  –  Hamilton

May 2022       SERVICE AND ESTIMATE

Hello:   I had my service done by Brad yesterday and he was great

I thought my garage door was broken and it turned out to be the springs, he explained best to do both together

I did advise that I am thinking of replacing the door in a year or two, he pointed out some of the cracks I have and thought

The door should last a year or two

He was helpful with brochures and prices for doors and advised that the showroom would be helpful as well

Very good experience and I definitely will be considering HDS as my number one choice for a door and likely new opener at that time

Also he was so efficient , I was working from home and next thing I knew the job was done and no mess

Thank You

George M  –   Ancaster 

May 2022       Garage Door Service

On May 12th I was admiring my new neighbours brand new garage door which had been erected by two very qualified employees (Brad and Paul) The door had windows which mine did not have as our Board that ran our Phase a few years ago did not allow windows.
My late husband Clair was related to one of your employee’s when we ordered.  The help of Yvonne who worked at Your Company. I have forgotten when but the service was over the moon But because I was so happy about our new door I got in the car the next day and forgot to open the door. Again Yvonne to the rescue and it was fixed beautifully and I stopped crying and I was ever-so happy. Your employees are very well trained and kind and know their job well.
I’m writing this because Brad and Paul were the same manner as the fellow we had before. Very kind to an old 81 year old lady and very informative, explaining,all my questions
I was so impressed I decided to buy the magnets on my door. LOVE THEM. So thank you Hamilton Door and especially Brad and Paul. All the best to you both.

(edited)
Sincerely Mary R  –   Mt Hope

May 2022       Garage Door Service

I was very pleased that Brad came during the time frame I was given
He was friendly, helpful and down to earth.  Very professional
Its what you could hope for
He was quick to answer the few questions I had.  I never got the impression that he was trying to sell me something I didn’t need
NO ONE likes That!!!
The Company also arranged for him to come the same day I called, which was great
Thank you

Andrea L  –  Ancaster

May 2022       Garage Door Service

I want to let you know I am very pleased with the repair to my garage door.

Brad, the technician who completed the repair did a great job; he also made a few minor repairs to the garage door itself that I

was unaware needed attention.

He was on time, courteous and just as important, cleaned up after he was done – something that seems to be lacking these days

yet to me, shows professionalism.

I also want to thank Hamilton Door Systems for being able to send out a technician on such short notice………very much

appreciated

I will recommend Hamilton Door Systems to anyone who asks.

Paul S – Ancaster

May 2022       Opener Install

Is was an absolute pleasure working with HDS. From the first call to the office, Terri provided professional advice, pricing and

options.  Once I confirmed my choice, she arranged for Joe to meet up with me within a few days.  Joe was punctual,

professional and extremely friendly. Once the installation was done , he went to great lengths to ensure i understood how

everything worked, the option and technology.

5 – Star Highly recommend for sure.

Stephen D –  Ancaster

May 2022       Garage Door Service

Hamilton Door Technician Brad conducted a maintenance service call on our garage door 5/11/22

Brad was very efficient, friendly and professional.

Regards,

Robert B – Dundas

April 2022       Garage Door Service

Brad and Paul came to our home today to fix our garage door
I just want to let you know they arrived on time, did a great job and were extremely professional and courteous.
We have been using HDS for many years now and will continue to do so

Many Thanks,

Irene O  –  Ancaster

April 2022 Garage Door Service

Recent service that Joe Provided was fantastic. Very Professional and knowledgeable. Educated me on the problems as to what was needed and what was not.

Would recommend HDS to others.

Thanks again,

Frank E – Ancaster

March 2022  Garage Door Service

Marie- Great response from you office dispatcher, very friendly and reassuring.

Brad – Excellent personality. Knew his job, replaced rollers that caused the original door problem.

Guido K – Hamilton (editied)

March 2022  Garage Door Install

We are very happy and impressed with the service we received right from walking into your office until completion.

The technician that installed our new garage door is truly a professional, he did an amazing job.

Everything is perfect, Job well done!

John D – Ancaster (edited)

March 2022  Garage Door and Opener Install

Your company was mentioned to us by acquaintances who spoke highly about services provided. We decided to trust their

opinion and were very satisfied from the very first contact with your staff.

Brad proved to be very professional, knowledgeable, punctual and neat on measuring and installing the garage door and opener.

Mira B – Ancaster

March 2022 Garage Door Service

March 2022 Garage Door Service

Feb 2022 Garage Door Service

Feb 2022 Garage Door Service

Feb 2022 Garage Door Install

Feb 2022 Garage Door Install

From coming to the showroom to the final installation all examples co-operation, courtesy etc. had been checked off. On top of it staff extended these examples to go further. The office staff took the extra time to explain our options. Very please with the staff and service! (edited)

Sandra G – Ancaster

Feb 2022 Garage Door Service

Brad was great ! On time and very efficient. Explained what he did and got everything

working perfectly. We will be sure to use you guys again !

Thank you !

Jade W – Hannon

 Jan 2022 Garage Door Service

Prompt, efficient & courteous service.

Problem with faulty garage door opener solved quickly and alternative solutions for future reference provided.

No surprises, can’t ask for more!

Sandy  M – Hamilton

 Jan 2022 Garage Door Opener Install

 Jan 2022 Garage Door Service

 Jan 2022 Garage Door Service

 Jan 2022 Garage Door Service

 Jan 2022 Garage Door Service

 Jan 2022 Garage Door Service

 Jan 2022 Garage Door Service

 Jan 2022 Garage Door Service

Thank you for the great service you provided.

It started right off the bat speaking with Marie to explain our issue and set up an appointment. She was so personable and quick

t trying to rectify our issue. She was so pleasant to speak with and has a very positive attitude. Never change Marie. I look

forward to speaking with you in the future.

Joe came to rectify our issue. This man knows his stuff. Lots of experience. He really put our minds at ease. He was very

professional and informative while answering all our questions. Joe has serviced our garage doors in the past and look forward to

seeing him again in the future.

We have had no issues with Hamilton Door Systems and would highly recommend them. Thanks for all your help you have

provided us, in and out of the office. We really appreciate it.

Thanks again.

Janet & Len D – Ancaster

Jan 2022 Service

I contacted your office to request service on January 11, 2021 and was greeted by Marie’s beautiful voice and effervescent

personality. My first thought was it’s a voice message and not real. To my surprise it was Marie. She was courteous, reassuring,

appeared genuine, and extremely helpful. Those few moments chatting with Marie impacted my day in a positive way which I

have since shared with others. It also made me realize there are still wonderful people out there which gives HOPE in this

otherwise too often bitter world that we now share. Marie, Thank you

My neighbor referred your company and I am glad that she did. Brad did the service call. He was prompt, respectful and gentle in

his approach. The work site was left clean and he shared information that will be helpful to us in maintaining efficiency in using

the garage door. The service call was impressive and it is our goal to continue with a maintenance plan. Thank you Brad.

Rita R – Glancaster

Dec 2021 Service

Excellent service from Hamilton Door Systems once again. Thank you!

Brad’s approach was very professional. He addressed recent issues with the door in an efficient and comprehensive manner.

His responses to my questions were courteous, informative, and very helpful.

Terri was organized, informed, and and had a pleasant demeanor.

Laura P – Dundas

Dec 2021 Install 

The appointment was setup with a follow up to confirm date/time.

Brad provides excellent service. He is prompt, pleasant and helpful. He left the work area clean upon completion. Following the

installation, he assisted with setting up the keypad. I have been dealing with this company for 38 years and would highly

recommend them.

(edited)

Cynthia P – Dunnville

Jan 2022 Service 

On Friday January 7, 2022 Joe attended to service our garage door. I was very happy with him. Not only was he very informative,

he was also very pleasant . The entire experience was easy and quick. I will definitely refer you to others in the future.

Thank you.

Jackie C –  Hamilton

Dec 2021 Service 

Called to have my garage door fixed which had a broken spring after 11 years in operation.

Terri scheduled the repair call the next day and communicated the process and cost very well.

Brad (technician) arrived next day on time. Brad was courteous, properly (covid-19) masked and very efficient.

Brad not only fixed the broken door but, also provided a suggestion on the second door that had the same life expectancy and

asked whether i needed that spring replaced too, as it would save another service call charge if it was to be replaced at a later

date. We had a shed door that needed repairs that was not a HDS installed door. Brad was able to repair that door too.

I am very satisfied with the service and cost to repair the doors.

I would recommend HDS to anyone.

Great Job !

Mark R – Millgrove

Dec 2021 Install

Brad installed our new garage door yesterday.

Extremely pleased with the service he provided.

All questions that we asked before and after the install were answered to our satisfaction.

Would highly recommend Hamilton Door Systems.

Also, the office staff was fantastic.

Michael D – Jarvis

January    2022 Service 

Joe came today to assess and fix our issues with our garage and he was amazing.

What a pleasure it was to have someone here who is passionate and knowledgeable about his job.

You are lucky to have such a happy committed employee.

Thank you for his/your prompt attention.

Truly enjoyed the entire experience including the very helpful woman (sorry I don’t have her name) who took my call in the first place.

Sarah S – Ancaster

January    2022 Service 

Absolutely Magnificent !!!

Terri and Brad could not have been better at their jobs
Made the service so easy for me!!

THANK YOU

Davis,   Burlington

December 2021        Door/Opener Installation

December 2021        Service

I had Brad come and service my garage door. The garage door coil had came off abruptly and landed near me. I called and Brad was able to come in the next day. He was very courteous, explained to me what he was doing and patiently answered my questions. In addition, I had another broken cable at my shed door that Brad was able to fix. Very happy with the professionalism and quality of work! Will be recommending Brad to anyone looking to get a garage door fixed!

Thanks,

Syed G – Stoney Creek

NOVEMBER   2021   Service comment

Brad from HDS came to service my 2 garage doors for maintenance on NOV 10th,  2021
He arrived on time, and wearing a mask for my protection which was thoughtful.
He completed the maintenance and also checking batteries in my remotes, as well as replacing a light bulb.
All was completed very well.
Brad was courteous and very pleasant.  As a senior, I felt safe and confident that all the work was finished professionally.
I would recommend HDS to others.

Victoria S   –   Ancaster

NOVEMBER   2021   Garage door installation

To whom it may concern:
I would like to say that my whole experience with HDS was Terrific !!!
From the quote stage with the office, to the placement of the door order with Terri, to the excellent installation by Brad.
The Whole team did a great job.  Thanks very much.
I would have no hesitation on recommending you to anyone!!

Matt D    Brantford

NOVEMBER   2021   Service

I want to express my appreciation  for the fine service I received from two of your people on the repair to my garage door opener system.  I have dealt with Terri on a couple of other occasions.  Her approach to customers is outstanding.  
Not only is she pleasant and upbeat, she has good product knowledge and help define the issue and therefor determine the materials needed to make a repair.
I once had such an employee who also handled customers with such skill about whom my best client said ”  she makes you look good! “
 The same comment applies to Terri, as well as Brad who completed the repair.
Like Terri, he has a pleasant outgoing personality and was a treat to deal with.
He was thorough, efficient, and very competent. 
Both Terri and Brad are a credit to your company.
Best Regards,
Bob  M.      Ancaster 

November 2021    Service

Thank you,  so much for fixing my garage door cable. I am a senior and you looked after me the very next day after calling to tell you about my problem with my garage door.
A very friendly and courteous tech, Brad came to my aid.
he had me up and running in a very short time.
Much appreciated,  Thank you again

Marlene  S       MT Hope

OCT  2021     Opener Service 

OCT  2021     GARAGE DOOR INSTALLATION

I previously purchased a garage door opener from your company many years ago and at that time was impressed by the quality of the opener and the installation service as well as the prompt follow up service when my garage door would not open one winter day many months later.

As a result when I recently decided to replace the original garage door on my townhome, I contacted Hamilton Door Systems. I have received cordial, knowledgeable and accurate information from the office administrator who has taken my calls. She has provided excellent clarification and guidance and has followed up with me immediately on several occasions. Similarly when the technician/installer came to my home for initial guidance and assistance in selection/measurement etc, he was so clear, knowledgeable and helpful.

I greatly appreciate his obvious wealth of experience, practical advice and customer service. Today this same gentleman and a trainee came to install the door (weeks before the original time frame estimate which had been given in consideration of the covid related supply chain delays). The installation was completed promptly and smoothly and I again received easy to follow guidance re future maintenance and care. Many thanks for quality service from start to finish.

SANDY  –   HAMILTON

OCT 2021    SERVICE  SPRING CHANGE

Hello,

Your Technicians were here yesterday to fix my garage door opener.
I called in around 1pm, and your receptionist was extremely pleasant and knowledgeable.
She mentioned that she could send a crew out that afternoon.
They arrived shortly before 3:00 pm
YES… same day service these days are Unreal..
They were efficient, courteous and did a fabulous job
THANK YOU FOR THE GREAT SERVICE !!!!
Much appreciated.
A very satisfied Customer
Francois A –   Stoney Creek

OCT 2021    SERVICE  – Fall / Winter Maintenance

Wonderful Service from Brad today!

My neighbours recently had their garage door replaced by HDS and were pleased with the service…. so I decided to contact them for a routine garage door tune up.
The office staff called me in advance to confirm the appointment time.
Brad arrived on time and was very efficient.  He replaced the light bulbs on my opener unit ( I supplied ) and quickly completed the inspection and tune-up
I will use HDS for any future garage door needs
( edited )

Merrill C    Ancaster

OCT 2021    SERVICE  SPRING CHANGE

What Friendly Staff and Technician:

Very helpful, Had all the tools needed and equipment on hand to work.  Changed the spring on the spot and did a maintenance
Thank you   Very happy with the service

MR & MRS G –  Hamilton

OCT 2021    SERVICE

When I went to open my garage, and it would not open,  I saw right away that the torsion spring had broken. 

I called Hamilton Door Systems as I had in the past.  I learned from past experience that I get fast, efficient service and a fair and honest quote with NO SURPRISES!!!   My door was fixed the same day by Joe who was a pleasure to have do the work.

Thank you… as always, our extended family have been customers for at least 20 Years!!

Charles G   –  Hamilton

OCT 2021    SERVICE

Office staff were pleasant and helpful in setting up the service call.   

The technician Brad arrived on time and starting working on the problem immediately.  I agreed to the dismantling of the wall station motion sensor as one way of correcting the problem.  He completed a tune up of the door mechanism quickly efficiently and in a friendly manner.
Thank you for the prompt response to this problem

Elizabeth G    Dundas

OCT 2021    SERVICE

Brad and Kevin were recommended to me by a friend whose door they had serviced and they were excellent!!!
Very knowledgeable, helpful, friendly and my garage door is now working GREAT!!!
Will definitely recommend them to friends and family.

Thanks

Barbara N

OCT 2021    SERVICE

It is my sincere pleasure to share my very positive experience with an HDS Service call
From the friendliest phone reception by Terri to the absolute professionalism of their lead hand Joe.
It actually felt good to have a garage door issue that required service.
Adjectives like friendliness, promptness, and efficiency call come to mind.
I will consider HDS my first choice for any future needs

Edmund A.   –   Ancaster

OCT 2021    SERVICE

Good Afternoon:

In a word… My experience with Hamilton Door Systems was ” OUTSTANDING “

From the initial emails and phone calls with Terri, to Brad the technician who came to our house to repair and service our garage door, I couldn’t be happier with their professionalism, knowledge and communication skills
I would recommend HDS to anyone who may need assistance with their garage door, and personally I will not hesitate to call again , the next time I may need help with mine.
Thank you again to both Terri and Brad, A job VERY WELL DONE!!
Dan L.   Hamilton

SEPT   2021   SERVICE 

I just wanted to drop you a note about your Service…
I work for a high profile retailer and can appreciate great service as I do my best to offer the same great service on a daily basis.  Your Team knocked it out of the park !!!!
Really friendly staff ( Terri on the phone was warm and funny and really knows her stuff )
And Joe, was right on time and super friendly,  makes his work look easy.
Thank you
Mark S.  Hamilton 

SEPT   2021     SERVICE 

Just wanted to say ” Thanks ” for the quick response and service call.  Your tech was very professional and knowledgeable.  He replaced the springs and the garage door opener.  Also took the time time to do a few extra’s  ( greasing and fixing a loose bolt ) He explained everything thoroughly as well and am very happy with the service provided.  Great person to have on your HDS Team.
And to mention, that Terri was vey helpful, and professional and knowledgeable over the phone.  She explained the costs of the service, answered all of my questions and gave me my options to help me better decide what to do.  There were no surprises once the technician arrived from what Terri and I had discussed over the phone.
Very good customer service and communications all round!!!!

Thanks again,

Grant,  C  –  Caledonia

SEPT   2021     Opener installation

Had my garage door opener replaced today, after my old one died on me during the weekend
I used Hamilton Door Systems HDS
Made a call first work day morning, and they sent a tech a few hours later.  A couple hours in, the opener was replaced, all remotes programmed and good to go!!
The tech guy was more than excellent, Quick, Efficient and Friendly
I am so happy with their service
Highly Recommend HDS

Tamer I   –  Hamilton

Sept  2021    Garage door service

TO:  Staff at HDS

I would like to compliment a couple of your staff that work for your company!
First:  Terri, – Admin,  She is very pleasant, and very helpful, whether it be by phone or email.  She was able to schedule the service, provide us pricing for the garage door service and in a very timely manner.
Second:  Joe, – Technician  Very pleasant, efficient and replaced only what was required.  he answered many of my questions and even fixed the timing on the garage door opener.  He was done within the hour as scheduled and we are very pleased with his work

I certainly would recommend Hamilton Door Systems HDS,  a very trusted company

Thank you
Lise B   –   Hamilton

SEPT  2021   Service 

I am writing to THANK YOU, for the great service provided in fixing my old wooden door and to acknowledge the friendly, professional service from your staff….

The door was stuck in the down position, a cable had worn through and let go on the Sunday of the long weekend. I called the office and left a message,   I received a callback from Terri,   She was understanding of the situation, and provided an itemized cost of the service call, parts and someone can be there Tuesday.  She offered a window of 10:30 and 12:30,  and I am normally used to getting a window of am   or pm.
On Tuesday, the Technician arrived shortly after 10:00 am.  He was on his own, but didn’t need any help.
He was covid ready, and went over the requested repair and cost with me.   Had the job done quickly, walked me through the process and gave preventative maintenance tips.  I appreciated the time for this.    It was a pleasure to deal with the technician, staff and HDS    I will definitely call again with any garage door problems and I am happy to recommend you to anyone who needs your Services.
( Edited )

Michael G – Hamilton 

SEPT 2021  Service

My garage door spring snapped yesterday afternoon and you had it working ( better than before ) by the next morning.
Your service technician was very professional, very knowledgeable and very pleasant to deal with.
I will definitely use HDS again and will recommend HDS to my family and friends.
Thank you for the great Service

Regards, Dale   –  Hamilton

Aug 2021     Garage Door Installation

Terri and Joe were both Super nice… and friendly.
I couldn’t have asked for more helpful, personnel
It was a pleasure dealing with both of them

Thank you,

Sebastian  –  Hamilton

Aug 2021     Opener Installation

In August,  I had a garage door opener installed by Hamilton Door Systems.  From my initial contact with Terri, to the installation of the opener by Brad,  I received EXECELLENT CUSTOMER SERVICE and a professional installation.
I would highly recommend Hamilton Door Systems

Martin P   –  Burlington

Aug 2021     Garage door / Opener service

Brad arrived at the appointed time.   Was Very friendly and explained clearly what needed to be fixed.
Advised what safety alerts to watch for now on a wall mounted button.  And, Lights showing when alignment is not correct.  Would definitely recommend HDS for Door Systems and Service

Thank you,
Louise S.    Hamilton

July 2021   GARAGE DOOR / OPENER INSTALLATION

We can’t overstate our satisfaction with the work Cody did installing our garage doors and openers.
He was on time, polite, enthusiastic, answered every question, did his work professionally, left the garage cleaner than when he arrived and finished even before he said he would.
There really isn’t anything he could’ve done better than what he did.
We would have no hesitation recommending him to anyone.

Monica R

JULY 2021      SERVICE

The overhead door in my garage had, for some time,  been making the most grating noise, so I call the original installer who promised to drop over and check it, but he failed to do so….

My daughter, it seemed has used Hamilton Door Systems and your services in the past and recommended you to me.  When I called on July 20th, the person who took my call was efficient, helpful and promised a service person within the hour.  As promised Joe arrived, assessed the situation and set matters right!!!  after which, he offered some tips on general maintenance for the future.
I have to say that Joe exhibited excellent communication and people skills and was courteous to a fault!!

Thank you
Bob R  –  Caledonia

July 2021   Installation

I would like to take a moment to ” Thank you ” for the excellent service I received from your company from start to finish.
Cody came out to quote.  We went into the store to order.
And the installation was completed by CODY.
Excellent team with the most professional service and outstanding work and clean up.
VERY SATISFIED…

I would highly recommend this great company
Thank you for your service

Wayne S.

JULY 2021   SERVICE & INSTALLATION

June 2021  Garage door opener installation

Joe installed our garage door opener.
He gave us excellent service and all of the information we need to understand and look after the door opener
He is a very pleasant person
Please say Hello to him, and the opener is working like a charm, 🙂
Thanks for the Excellent service.

Anne M   –  Hamilton

June 2021  Garage door Service

Good Afternoon,
We contacted Hamilton Door Systems because the garage door was stuck partially open and the car was stuck inside.          Cody arrived the following day, as scheduled and replace a broken cable quickly and efficiently.
He showed us why the cable had broken and let us know about the maintenance we should be doing in order to keep the garage door working properly.  He was very personable and professional  Thank you, very much for rescuing the car!!! 

Karen V,  –  Ancaster  

May 2021    Garage Door Installation

We had a new garage door installed yesterday.  During the process of a temporary repair, then selection and installation of a new door we had a few contacts with Terri and with Cody.
They were both so personable, knowledgeable and helpful throughout the process.  It was a pleasure to deal with both.   Some of my neighbours had recommended HDS,  and now I understand why!!!

Douglas W  –  Hamilton

May 2021   –  Garage Door Installation

HI There,
On the 21st, we had our new garage door installed by Brad. He did an excellent job with the installation.  He also did some minor modifications to our door opener wiring as my husband requested.  Brad stayed until I could test the opener from my car.  He is a very pleasant young gentleman.  Very courteous, and asked and answered the many questions we had.  He showed us the magnetic door handles and hinges and waited while we took pictures and we contemplated purchasing them.  The service from the office ( Terri ) and Brad were EXCEPTIONAL.   We also referred Brad to our next door neighbour who is also interested in purchasing a door from HDS…
I would not hesitate to refer HDS to friends and other Neighbours.
Thank you for the Exemplary Service
Catherine R  –  Caledonia

May 2021   –  Service 

Just wanted to say… EXCELLENT SERVICE
Joe was a very personable technician
Arrived on time
Installed a t lock and handle, along with bottom rubber
Highly Recommend.!
Mr. S  – Ancaster

May 2021   –  Service completed

Hi,
Just writing to say that I was very happy with the garage door service repair I received from Brad.
First off, The service I received from Brad ( and the next day from Terri ) when I called a few days prior in search of a company to repair my garage door.  First time ever having a coil break  and both Brad and Terri were very courteous on the phone, answering my questions and addressing my concerns.  Brad was actually the technician that came to do the repair.  Like on the phone, he was personable, courteous and even showed me how to lubricate the garage door rollers and hinges and how often.
You don’t know much I appreciated the ” Going the extra Step ” that I received from him.
Come the time I need a new garage door opener or a garage door, I will be making the call to HDS
So Glad I found you guys!
Very Happy Customer
Denise K – Stoney Creek

APRIL 2021   GARAGE DOOR OPENER SERVICE

To: HDS Management,

A short time ago, our recently purchased (3 1/2 months ago) LiftMaster garage door opener developed a problem, in that it would not close and stay closed but would simply go down and then open right up again. The flashing lights on the opener pointed to a failed travel module.
I called your office and spoke to Terri, who was most helpful in suggesting that I phone LiftMaster and request a new part under warranty, which I did. Terry was most courteous, and her advice was right on. Thank you Terri.
When the part arrived, I phoned HDS again to schedule a service appointment and spoke to Joe who was tending the phone that Saturday morning. Joe was extremely helpful and courteous, and booked us an appointment for the following Monday morning. As it turned out, the service tech who showed up was Joe himself. He was courteous, understanding, knowledgeable and competent in his work. We had an excellent conversation all the time he was working. I couldn’t have asked for a better person to do the service. Thank you Joe. HDS is our NBFF when it comes to garage doors. 😁
Many thanks to Terri, Joe and HDS for their fine customer service.
Jared M, Carlisle, ON

P.S. The voice and music that played when I was put on hold for a short period was one of the finest I have heard in many years. It was very professional, and very easy to listen to. Congratulations to HDS on such a fine job of that.

P.S. Just F.Y.I., The door opener was purchased from another company ( edited ) Dec 16, 2020. IMHO, the price of $1100 was very overinflated for a model 8165W. Secondly, ( edited ) (failure to install new wiring, failure to install new brackets that came with the opener, failure to properly install the door light beam safety feature, etc., etc.). And finally, when I phoned them to ask about getting the broken door opener repaired under warranty, the person I talked to said he would have to call me back and then hung up – and he never did call back. I got the impression that if it was follow up work, he didn’t want to deal with it.
That is how I ended up coming to HDS. Thank the Lord for that.

APRIL 2021  SPRING CHANGE

Excellent service
Fast, and reliable,  Cody was very courteous and neat.
He was very helpful in explaining things on my remote, and opener and how to  use wall station to look for information.
I was a pleasure to have him work in my home!
Barb W  – Cayuga

APRIL 2021   GARAGE DOOR INSTALLATION

I had my garage door installed over a month ago, and I wanted to give a proper review:

The office staff were effective, helpful, friendly and very professional.
Joe the installer, was informative on his estimate and his installation work was excellent
The garage was left clean, and he got the work done when he said it would be completed!!

Overall –  HDS comes Highly Recommend by me!!!
Mark F –  Stoney Creek

March 2021   Garage door installation

I just wanted to send my comments about the process of quote, installation and service.
I received my quote from Cody and he did an excellent job going over the ordering and installation process and answered all of my questions.  He was polite, professional and very easy to talk too!

Coincidently, he also did the installation.  He went out of his way to explain what he was going to do and answered my questions.  i was interested in the installation process and was able to come out a few times throughout the day to see what was happening.  Each time he was eager to explain what he was doing and answered all my questions.
Both Cody and I were amazed that the colour of the doors and trim to my existing house trim colours as the doors were pretty well an identical match..!

One door required a slight adjustment the day following the installation, and when I called and spoke with Terri, in the office, she was able to  have a technician stop by and check it out that same day.  The adjustment was only minor and took a few minutes.
I would highly recommend Hamilton Door Systems and give permission to use my endorsement!!!
Regards,  Steve G.

MARCH 2021 SERVICE REPAIR

it was a pleasure doing business with you.. ”  Is not a cliche ” with HDS, but rather an experience!!
Brad was kind, explained what he was doing and why.
Thanks for your excellent service!
Bernice K  –  Hamilton

MARCH 2021  OPENER INSTALLATION

Exceptional –  5 stars !!!
Cody was an excellent installer.  He was efficient, kind and his workmanship was top notch.  He explained how our new garage door openers work and cleaned up real nice.  Terri was excellent on the phone and was patient and very helpful.
Excellent staff…
Thank you for a job well done!

George M – 

MARCH 2021 SERVICE REPAIR

Hello All,

I want to thank HDS for a very speedy, immediate response to an urgent service call ask to repair a broken door spring set this morning –  from the time of my call to the time of an invoice for signature, it was 4 hours!!
AMAZING..!  Cody was exceptionally capable, solved the ask AND handled 2 smaller items ( a signal interruption ) due to the LEB bulbs in my opener and a worn door seal.  I had planned to replace the wall remoted and he save me the cost with his knowledge and insight

Cody is a huge asset to HDS – Polite, professional, capable, humorous and efficient.- Top marks for service quality gang!
Best, John T  –  Ancaster

MARCH 2021   SERVICE

I wanted to take the time to ” THANK ” Hamilton Door Systems LTD for the service repair on my garage door.  My Father PJ recommended your company and I can see why!!!
Brad, the technician was very polite, kind and helpful.  Easy to talk too and explained the process.
Terri was also very polite and friendly on the phone while I explained the issues and booking the service call.
I felt the price was fair and very reasonable.
I will Definitely recommend your business to others and continue to use your services in the future as needed
Thank you!!

Lindsay S  –  Hamilton

February 2021    Opener Installation

Your installation tech Cody, installed a belt driver garage door opener, a replacement for an old broken down Sears Craftsman chain drive unit.  Cody was quick, professional and quite personable in installing the new unit.
WE are delighted with the new unit as it is quiet and the door doesn’t shake when you open it now.
Cody represents your company very well.

BEST REGARDS

Bill R  –  Hamilton

February 2021    Service & Winter Maintenance

Brad did a great job.  He was polite, courteous and a hard worker.
The job was completed very quickly.  Very pleased.

Byron M  –  Hamilton 

Feburary 2021   Service

Thank you for your quick response to my call from earlier today.
Cody paid us a visit  this afternoon –  on time  – and quickly made the repairs.
He was a real gentleman, clearly communicated the problem and explained the repair required in a very professional manner.
the team at ANCASTER HDS – from the staff in the office through to the technician’s like Cody, continue to impress each time we call or need service.

Thanks, once again for the excellent service.

The B’s from Ancaster

FEBURARY  2021   –  Service

Following up with my Service call this afternoon,
What a great experience…. From Terry’s ( hope I’ve spelled this correctly ) Pleasantness on the phone and setting up my appointment to the technician Cody, arriving on time.
His expertise, Cheerful manner and completing my job, ( cable replacement ) quickly and efficiently.
I highly recommend HDS and wouldn’t hesitate to use them again!!
Thanks again,
Brent R  –  Hamilton

FEBURARY  2021   –  Service

Good Morning,
This is a quick email to let you know that I was extremely satisfied with the overall service given to me on Monday .
Your service technician Brad was on time, professional and above all, knowledgeable with the work which needed to be completed and what I should be considering in the near future.
You can definitely count on my business going forward.
I also want to acknowledge the administrative person whom took my initial calls,  and helped with the details.
OVERALL, a very good experience!!
Well done,

Mark R  – Burlington

FEBURARY  –   Opener installation

I had a new garage door opener installed today by Cody. I was more than happy with the service.
I was given a small window time frame which was great.!!
Cody arrived on time.  He is the definition of good customer service.
Friendly, knowledgeable, and explained everything to me and had it installed in an hour.
Thank you so much.!!!
I would highly recommend your company.

Janine W.  – Hamilton

January 2021   Garage door installation

I think it is important to tell you about the impressive way that Brad set about installing our garage door.

He works with quiet efficiency and is friendly and most willing to please.  we are very pleased with his installation….

the door operates like a charm. 

 Brad is a fine young man and a credit to Hamilton Door Systems.   

THANK YOU

    A.J.  W  –  Dundas

January 2021   Service

Hello.
We had our garage door serviced by JOE.
He was WONDERFUL!
I was able to book the appointment quickly for a time when I was available.
Joe arrived right on time and was professional throughout.
He wore a mask the entire time,  social distanced and provided knowledge, skill and experience to the job required.
Thank you JOE!
We will be recommending you to neighbours and friends as you were recommended to us!

Kim A  –  Waterdown

January 2021   Garage door SPRING REPLACEMENT

Comments:

Discussed with Brad, replacing the single broken spring with both.
Mutually agreed, to change both and Brad went to work.
Completed in record time, including adjusting the door and Travel.
TWO THUMBS UP!!!
Co-operation, courtesy and for having the work scheduled promptly in these trying times.

Alex F  –  Caledonia

JANUARY  2021  Opener Installation / Service

REVIEW COMMENT:

Very Impressed wit HDS !!
Their product and the people working to support the name.
From the beginning to end – a seamless, painless experience – which is saying allot during these COVID times.
Terri exemplifies the gold standard of excellence in customer service!
Brad was absolutely super – Curtious, on time and Professional – an excellent installation.
Thank you,

Barb F  – Cayuga

JANUARY  2021  SERVICE

Good afternoon,
On Jan 4th, Cody came and repaired the springs on our garage.
We were very pleased with the timely response.
Cody was professional in his approach, he introduced himself and explained the work he needed to do.
After completing the repair, Cody provided an over view of the work and warranty and asked if we had any questions.
We were very satisfied with the service offered, and appreciated Cody’s customer friendly demeanor.

Thank you,
Jim & Audrey V  –  Ancaster

JANUARY 2021   SERVICE

Good Morning,
I called your office early on Tuesday Morning, and Brad your Technician arrived at 10:30 am.
Brad was very courteous, friendly and knew what he was doing.
Got the job done ASAP.!
I even asked him to change a light bulb for me in the garage and without hesitating he did that for me!!!
Thank you BRAD.
Sister Elaine A.  –  Hamilton

JANUARY  2021  INSTALLATION 

A note to say:

Joe did a great job installing our new garage door and opener.
He was punctual and informative.  He was Very friendly and helpful!
I would recommend him and Hamilton Door Systems to anyone who needs a new garage door and opener

Sergio  S –  Dundas

JANUARY 2021   OPENER / SERVICE

We had problem with our remotes for garage door openers. I called your company & Terry answered. She was very pleasant & knowledgeable. She made me comfortable and trust your company to install the new one.
After consulting with my husband and our son, I called back. Cody answered & he was familiar with our requirements. He answered my questions & satisfied me. I finished my order with Terry.
Cody came to install in the morning as promised. He was very efficient, pleasant & explained us what he was going to do, tell us about new features. Right after installation he demonstrated how to program on our phones, sensors, battery pack, warranty etc.
Both of us are very satisfied with the service we received so far.
Thank you for good, prompt & efficient service. We would love to recommend your company to our friends if they ever needed your service.

Suresh & Sukeshi  P

JANUARY 2021    OPENER INSTALLATION

BRAD was very competent!!!
He knew what he was doing,  He did a great job!
Installing and explaining the garage door opener features to me!
( Terri was also very helpful and informative )

Thank you,

Jeanette C  –  Cayuga,

JANUARY 2021    SERVICE

Good Morning HDS,
Thank you for your help with my garage door maintenance on Friday.
Your quick response was greatly appreciated.
Joe the Tech, was Fantastic….
Personable, and efficient in his work!!!
Our door and opener was purchased through HDS a few years ago.
Your service has ALWAYS BEEN EXCELLENT!!!
Thanks again,

Matt W.  –   Ancaster

JANUARY 2021    SERVICE

Hamilton Door Systems has always been reliable.
Cody the service tech paid attention to all my concerns and he explained his work and offered any extra assistance.
He helped me set up a new code on my keypad.
Highly recommend this team of professionals!!!

Joe C  –  Hamilton 

JANUARY 2021    SERVICE

Joe arrived on time, repaired ( new side cables ) and serviced our garage door.
Awesome service,,,  quick  ( in our case, same day )
Very professional and courteous company personal from top to bottom.
We’ve been in our home for 35 years and always relied on HDS for all of our garage door needs!!!

Thanks again,

Scott & Bonnie  –   CALEDONIA

JANUARY 2021    SERVICE

Just wanted to ‘ thank you’  for your EXCELLENT service today!

one of the springs on our garage door broke on New Years day.
Today was the first day that you were open after the holiday and a service technician came this morning and replaced both springs and made sure that there were no other issues.
We appreciate the quick and efficient service.

Thank you,    Walter & Christine B  –  Ancaster  

DEC 2020  Garage Door Installation

I just wanted to send a quick note to say ” thank you ” for everyone’s great service.
I had multiple quotes for my doors and HDS won hands down for their EXCELLENT SERVICE.!!!
From the original quote, to our visit to the show room and finally our install.
Everyone was so helpful, friendly and very knowledgeable.
I would highly recommend Hamilton Door Systems for their quality, delivery and Service.

THANK YOU!!
Jason & Sarah –  Binbrook

DEC 2020   Garage door service

DEC 2020   DOOR INSTALLATION

I was very pleased with the installation job completed by Cody.
He was prompt to start the job , very friendly, polite and knowledgeable about the product.
I have used HDS for many years here in Ancaster.
I also must mention the office associate Terry was such a friendly and polite person to deal with.
Keep up the great work.

Regards,
Doug and Elaine M  –  Ancaster

Dec 2020    Garage door installation

HI,
Recently, Cody installed a new garage door and opener at our home.
We just wanted to drop you a note to say how very happy we are.
The new door has definitely improved the curb appeal of our home, but more importantly it has made our garage much warmer.
As well as the room above it.
Cody was very professional and friendly.
The installation was great.!!
We have recommended you to a friend and would do so again!
Best of the Season’s Greetings to you and your Families,

Anne & David P    –

DEC 2020    SERVICE

Hello:

Brad was at our house this afternoon to replace our garage door springs.
I must say Brad provided exceptional service.
He was polite, professional and very knowledgeable.
I’m very impressed with HDS and their Service technicians!!!

Thank you,
Ed S  –  Hamilton

DEC 2020    SERVICE

This is a quick follow up to the repair that you recently did on my garage door.
I was very pleased with how quickly you responded and the job done.
I thought the pricing was fair and the quality of work was EXCELLENT!!
You were recommended to me by my son and I would definitely recommend your company!!

Thank you
Wayne H   Hamilton

DEC 2020  GARAGE DOOR / OPENER INSTALLATIONS

Good afternoon,
Cody arrived at our house at 9am to install 2 new garage doors and 2 openers with wall stations, remotes and keypad.
The service was excellent and Cody should be commended for an excellent customer experience.
After professionally completing the installations and cleaning up the entire area he then programmed and fully explained all the operations of the doors and their safety features, the power units, the wall stations and the keypad.
it was a stress free experience and I would HIGHLY RECOMMEND Hamilton Door Systems to anyone!!!!
I would also recommend CODY to do the install
Thanks again for EVERYTHING!!!
WE are very pleased with the Products and Service.
Sandy M  –   Hamilton 

Dec 2020  Maintenance

I would like to say ” Thank you ” to Brad who serviced our garage door yesterday.
He checked everything carefully, re-engaged the opener, lubricated the sprocket and hinges.
He even cleaned the sensors
OVER ALL…. GREAT JOB.
Also, thanks to the receptionist who took my order this morning!

We will be calling in the spring 2022 for another maintenance.

Mahmut P  –  Ancaster

Nov 2020    SERVICE

Hello,
I recently reached out to Hamilton Door Systems for a repair to my garage door.
The service agent on the phone was knowledgeable and helpful, she sent a repair technician to my house the same day.
The repair technician was friendly and knowledgeable.
He worked efficiently and was done in a short period of time.  I am very pleased with the quality of the work done.
I rate the service a 5 out of 5 stars!!!
And would not hesitate to recommend Hamilton Door Systems 

Thank you,
Steven M.   Hamilton

Nov 2020    SERVICE

HI HDS,
Before I forget, I wanted to give my comments and feedback on Brad’s service call on Tuesday.
He called before he came, and the call came from HDS which is great!!
He arrived in a timely manner.  Came in and I explained the issue and he said  ” NO PROBLEM ” and got right to work.
Did what he had to do to replace the cables, straightened one piece of rail, adjusted the square of the door to the opening and adjusted the springs.  He lubricated the springs upon my request as I asked, is it necessary?  and he said yes!
In and out quick.  Great Job.
Door has not worked so well and quiet for sometime now.
It’s a temporary fix but we will save up for a new door next summer!!

THANK YOU
Dave C.  – Hamilton

Nov 2020    SERVICE

I have never had any complaints.  I’ve always used Hamilton Door Systems for many years and I always will.
Brad have been here numerous times over the years and he is always friendly, courteous and professional.
Your staff that answers the phones are also friendly and make great efforts get a repair to me the same day.
Thanks for your assistance today.
I will continue recommending Hamilton Door Systems to Friends!!

Jane T  –   

NOV 2020    SERVICE 

Customer service is excellent as usual.
Friendly person called to confirm.
the tech Brad, was excellent — Very Friendly
Best of all,  solved our garage door problems!!

Thank you,

Barb S  –  Hamilton

NOV 2020    SERVICE 

From the office management to the technician…   Service was fast, reliable and thorough.
They both were knowledgeable, professional and pleasant.
Everything was explained well to me and great work was completed.
Pricing was good and the invoicing was detailed.
The work completed exceeded my Expectations.
I highly recommend this company
THANK YOU SO MUCH

Nitsa D   –  Hamilton

NOV 2020    Garage door installation

Good Afternoon,
Below is my comments for the Garage door install:
I was very impressed with the service provided by Brad this morning>
He arrived on time, explained the process and go the job done efficiently and professionally.
Once completed, he cleaned up any mess that was made and gave instructions on the maintenance.
THE NEW DOOR looks GREAT!!!!  and works perfectly!
I will Highly recommend your Services
Anson M  –  Hamilton

Opener Installation  Oct 2020
Brad was very good as he explained everything to me.
What he was going to do, and then took me through all the set up stages and programming of all my devices.
He was very courteous and cleaned up after the job was complete!!
Thank you!!

Ron M.  Binbrook

Service and Installation OCT 2020

On October 7/20 we had our opener installed by Brad.  It was nice to meet him in person because he was who I spoke with on the phone initially and during my subsequent calls.  Brad made a tremendous impression by thoroughly answering my many questions patiently and professionally.  My wife and I appreciated him emailing product information for us to review.  We’ve never had an opener and never heard of side mount openers so this was new to us.

Garage Door Installation  OCT 2020
Hi There,
I just wanted to take a moment to ” Thank you ” for our door install from this morning.

Joe was on time, his work was as scheduled and he left the garage spotless!!
We have had allot of issues with our door and it got to the point where we couldn’t trust it and used it only when we had too, and then prayed!!  I cant believe how quiet and smooth our new door is!!!

Thanks again,
B & B  O   –   Hamilton

Service Oct 20

We have been long time customers of Hamilton Door Systems Ltd.

Highly Recommend them
Today’s technician who serviced our door came in a timely manner as promised.
He was friendly, courteous and professional.
The Tech had the job completed efficiently and left it clean.
Thank you for another job WELL DONE !!!
Regards,
Brenda & Joe P  –  Ancaster 

Opener Installation   Sept  2020
WHAT A GREAT COMPANY!!!
Nothing was too much –  they answered all my questions.
Brad was amazing and did a great job.
He explained everything I needed to know about my new opener with my door.
Great System
Thank you!!!
Helen P  –  Dundas

DOOR / OPENER INSTALLATION  Sept 2020

I have used HDS for the past 25 years.!!
Their service is impressive, and the staff and technicians are friendly.
The quality of the products are great.
 Service tech was right on time and completed the job efficiently and clean up was Excellent.
HIGHLY RECOMMEND!
Doug R  –  Hamilton

SERVICE   Sept 2020

We were very pleased with the service / repair to our garage door today.
Brad arrived at the scheduled time as was very courteous and professional in performing the work.
He wore a mask at all times in our presence.
In addition, the office staff was most helpful in scheduling the appointment and keeping us informed about the service time.

Thanks very much,
Doug H  –  Dundas

Email Comment on Service   Aug 2020  ( with a good sense of humour )

Dear Mr. Owner of Hamilton Door Systems…

I am a  first timer to HDS and just had my garage door fixed by Cody and I will say,  what ever that man commands for a salary, i would pay him that no questions asked.  He is worth his weight in gold ( but truth be told, he does need to eat more )

And Terri, the face of your business, the same goes for her.  So kind, personable and knowledgeable to boot.
It was so refreshing to have her reply to an email so quickly and when I called, not to have to deal with robot blah blah!!
Her voice and assurance that my issue could be corrected was the relief I needed….  much like knowing there are two gulps of Pepto Bismol in the fridge and I just ate some Flamin Hot Doritos”

The service provided today was quick, clear and beyond expectations.
If these 2 employees are indicative of the rest of your staff, you sir, are surrounded in riches

Thank you
Debbie   – Hamilton

Installation  Aug 2020

Cody did an excellent job!!!!
I was working from home so I just arranged for the workplace for him and left him to install.
He explained what he was going to do and how long it was going to take.
He finished in the time he said, He cleaned up everything and showed me how it works.
Very satisfied with the installation of the opener!!!!

Frank S —   Hamilton

Service   AUG 2020

Your service is excellent!!!
From the woman how booked the appointment and then followed up with the confirmation.
Joe, your highly competent service technician, I was extremely pleased with the quality and integrity of your people.
I will not hesitate to use your company for any future garage door needs and will recommend you to my friends!!

Regards,

JACK D   –  Hamilton

OPENER SERVICE  AUG 2020

I recently had a failure in my garage door opener.  A neighbour called very early one morning to report that the garage door was opening and closing on its own and had been doing so for some time.
I spoke with Terri in your office who was most helpful in assisting me trying to trouble shoot the problem.
She then directed me to the manufacturer who informed me that there is a problem  with the controllers which they could replace but due to COVID 19 they had just resumed production and would not be able to ship for several weeks.
I then spoke again to Terri at HDS, who determined they had the stock parts and at that point, was still uncertain if the motor unit was also not working.  We scheduled an appointment for service.
Brad showed up as scheduled, determined the motor was good, and replaced the controller.
The company and assistance provided by Terri and Brad was excellent and reflects very well on your company!!!

Well DONE!!!
Bob M.   Ancaster

Garage Door & Opener Installation:   2020

Joe installed our new garage door and opener.   We are very pleased with his service and his experience.
Friendly, punctual, informative and professional installation.
The door is of great quality and the exact colour and style that suits our house.
Terri showed us the best doors ( colour and style ) that would work with our house and easy paperwork and payment.
HDS has been there for us whenever the old garage door needed service so after 35 years it was time to replace it with an insulated and more modern door.
The automatic garage door opener with Back up battery is amazing….. Quiet and smooth opening of the door
THANK YOU..
P & J  M….   

Garage Door & Opener Installation:   2020

Joe installed our new garage door and opener.   We are very pleased with his service and his experience.
Friendly, punctual, informative and professional installation.
The door is of great quality and the exact colour and style that suits our house.
Terri showed us the best doors ( colour and style ) that would work with our house and easy paperwork and payment.
HDS has been there for us whenever the old garage door needed service so after 35 years it was time to replace it with an insulated and more modern door.
The automatic garage door opener with Back up battery is amazing….. Quiet and smooth opening of the door
THANK YOU..
P & J  M….   

Garage Door Opener Installation   Aug 2020

Good Afternoon:
Today, we had a member of your team come out to install a new garage opener.
His name is Cody and he did a very good job.
He was very professional and took the time to explain everything.
Thanks again for coming out to our home and doing the job.!!!
Have a good day,
Grace D.    Hamilton

Garage Door Installation   Aug 2020

Last Wednesday, Joe installed 2 garage doors at my home.
He was professional, informative to the new operational procedures, and wonderful to have working at our home during this covid time.

He was on time and efficient     We will definitely refer Hamilton Doors to our friends

We love our new doors!!!!

Thank you
Carol L

OPENER INSTALLATION   July 2020

Super friendly office staff,  always Helpful!!
Technician was on time.
Friendly, informative and work area was clean afterwards.
I will always use Hamilton Door Systems and ALWAYS recommend them as well!!

Thank you
Geoff I  –  Hamilton

SERVICE July 2020

Brad was extremely helpful and efficient
He explained exactly what was needed to be fixed and promptly got the part the next day
Thanks for your professionalism and hard work,

Larry F  – Ancaster

Garage door Service  –  July 2020
I am impressed beyond words.  I called Hamilton Door Systems Ltd after my garage door broke.  They were so kind and courteous and arranged for a service that day.  Cody arrived during the time that was given and was pleasant and efficient.  He explained the situation so I could make and informed decision based on my requirements.
This organization is customer driven.  From the initial phone call for the appointment to the service completion,
This company is a 10 / 10
Cheers
Dave C  –

SERVICE JULY 2020
We wanted to pass along our ” Thanks ” for the service provided to us Saturday July 11th,
Starting with my initial conversation with Sharon, and right through to Brad’s resolution of our actual garage door problem,  the service was terrific and also the same day!!
It was a real pleasure dealing with both Sharon and Brad.
We would certainly not hesitate to recommend Hamilton Door Systems Ltd to our friends and neighbours.
Again,  Thank you very much

Randy & Bev A   –  Ancaster

Garage Door Installation   July 2020

Great Service
Over the Moon happy with the installation
Quick and thorough
Very Impressed!!!   with the quality and service.
Thanks a ton,
Joel  K   –   Mount Hope

SERVICE JULY 2020

I was very pleased with the service and professionalism from both Terri and Joe.  They did their best to find me the best cost effective way to repair my garage door opener.  The whole experience was good old fashioned customer service.
Something very rare today… Thank you,

Dave. T  –  Dundas
(edited)

PARTS Pick up  June 2020
Hello,

I just came in an picked up 2 torsion springs.
I installed them myself but just had to ” thank ” you ladies for the service and advice you gave me.
The door works great!!!
THANK YOU SO MUCH.  Hopefully I won’t need to use the coupons but will pass them on to my friends for sure.   

Curtis M.   – Hamilton

JUNE 2020   SERVICE CALL

” THANK YOU ”  for your quick response yesterday to my call regarding my garage door.
The service man arrived around 12:15 and was very fast and efficient in fixing the problem.!!
He also checked out the whole system to make sure everything was working fine before he left.
You were recommended by another neighbour in my community and I in turn would also recommend you!!!
Thank you once again!!!!
Lynda M   –  Hamilton

JUNE   Service  2020
We had our garage door springs replaced by your technician Joe.
He was very knowledgeable and efficient.
He did a great job of answering my questions as he worked!
I would recommend Hamilton Door Systems and Joe to anyone I know who needs their garage door repaired!!!
Thank you
Dennis K  –  Stoney Creek

Garage door Installation  May 2020

I had an absolutely wonderful experience using your company to install a new garage door for my mother’s house.  The entire operation was professional and enjoyable.  Even during the COVID 19 pandemic they were respectful and efficient.  The installer, Cody was a true PRO!  He was friendly and gave a simple presentation that helps my mother and I understand ongoing maintenance of the door.  Terri in the office was very friendly and helpful getting all the information and payments sorted out.
Excellent SERVICE… Would recommend…  Would use again!!!
Tim R
Hamilton

Customer email Comment:  MAY 2020
I would like to acknowledge a very pleasant experience that we had with your customer service rep ( Terri ) and your technician C.C.   After working in sales for 35 years, it was definitely a pleasure to deal with personal who know what they are talking about and enjoy making their customers happy!   I would suggest to you that Terri in particular is one of the nicest customer service reps that I have ever dealt with.  My Concern regarding the garage door was ” NOTHING TO WORRY ABOUT” after talking to her.

Thanks again for all your assistance
Dave B  –  Ancaster

FEB 2020  Garage door service

Good afternoon,
Cody was here this afternoon to replace the srping in our garage door.
I just wanted to relay how happy we are with the service he provided!!
Cody arrived with in a couple of hours of our service call.
HE was polite and quickly / efficiently replace our spring.
He answered all of our questions and was a pleasure to deal with.
I would not hesitate to call HDS again for any future service need and will highly recommend HDS in the future to my friends and family.
Everything was handled exceptionally from the lady in the office who answered the phone for our service call to Cody who provided exceptional service and repair!

Thank you again for such great and prompt service!!
Dean R.  –  Hamilton

FEB 2020  Garage door service

Joe was amazing,  he made this an exceptional experience.
He repaired our garage door expertly and explained the problems.
As well as doing a much needed maintenance!!
Thank you,
Mrs S.   Dundas

FEB 2020   OPENER INSTALLATION

Hi Terri,    I just wanted to say that I am very happy with the speedy service that I received from Ancaster HDS.
Brad arrived as promised very early on the day after our conversation, removed my 30 year old system and fitted the new, very quiet opener.   He was very easy to deal with, answered all of my questions, and explained all the features and how the access them on the main pad.  He then took away all of the old parts and left the area very tidy.  I did in fact have your company refit a new set of springs to my double door quite a number of years ago and was also very happy with the service then.

Thanks to you all.
Ron C  –  Ancaster.

FEB 2020  Service
I called at 8am for a repair to a broken garage door spring.  I was quoted a prince for parts, labour and tax.

A service tech arrived within 3 hours. Cody ( a very polite and personable young man ) worked quickly, efficiently and carefully made required repairs:  the consumate professional.
Cody explained the cause of the problem, offered maintenance suggestions to mitigate further problems and extend the life of my door system.
No hard upsell, no surprise add-ons.  Completely up front and honest!!!
This was my first experience with this company and I relied on the advise of a friend who highly recommended them.
If I have any other door needs, I would’t hesitate to use HDS   5 STARS !!!
Bill S  –  Hamilton

FEB 2020  Installation of Garage door opener

This was a very satisfying experience.
Terri was pleasant, knowledgeable and great to deal with.
Cody the installer was excellent to talk to.
Did a great job and was very personable.
The unit looks great and I am very Happy!!!
Thank you
Sue M  –  Ancaster

Feb 2020  Customer comment

This actually isn’t a question, but more of a review and Thank You for work done a few weeks ago.
Your team ( JOE ) arrived at our home within hours of my desperate call because our door was closed and the spring was broken.  what I figured would be a 2 hour exercise, turned out to be less than 45 minutes with Joe replacing both springs,
Cleaning up and driving down the road.  I can’t thank Joe and your firm’s fast turn around enough for addressing our emergency situation. 

Don M  –  Ancaster 

Jan 2020   GARAGE DOOR OPENER REPAIR

Thank you for your service,
We had a great experience with HDS
first, the lady on the phone was very informative and explained what we may need.
Second, Joe the tech found the problem quickly, explained what was needed and then did the repair.
What EXCELLENT SERVICE!

The Wilsons  –  Dundas

Jan 2020   Service call
Good Morning.
I just wanted to send a quick email to advise you on the great service that your company provided in fixing our garage door yesterday.   From my initial call to Brad yesterday morning, to the technician that came our to fix it yesterday afternoon.
Your professionalism and courtesy was wonderful.
The technician explained every aspect of the repair to my wife including maintenance tips.
We couldn’t be happier with the work your company did.
Sincerely,

Frank B  –  Stoney Creek

Jan 2020   Installation

Dear Terri
We recently purchased a new garage door from your company.
You were very knowledgeable in presenting our options.
Your show room helped make a great choice to match the look of our property and the neighbourhood.
It got better, as our timing coincided with a promotional pricing from the fall home show.
But the real benefit came from your own courteous and experienced installation staff who delivered a flawless product and hooked up a smooth working door in less than 3 hours and to our existing garage door opener.  They left the area spotless with a smile!!!
GREAT JOB!
Your 45 years experience in business also lends a lot of credence to your warranty and the quality of your workmanship!
Thank you
Bob P  –  Grimsby 

Jan 2020  Garage door installation

Hello,  My name is Tricia N.
I recently had a door installed by Brad B. of Hamilton Door Systems and my comments about this are as follows:

The door is very beautiful…
The installer worked around my schedule and did a great job installing my door!
Brad was also very helpful in advising which door was good and why and also we went with magnetic handles for the door dressing in case later we don’t like them anymore!!  Great advise BRAD..

Thank You!

Jan 2020  Opener installation

Absolutely a great experience!
Staff in the Display / Show room were Knowledgeable and Helpful.
They were on time, and opener well installed. ( Brad )
WOULD ABSOLUTELY RECOMMEND TO ANYONE!
(edited)

Ray P –  Dundas

2020 Jan Service call
Dear HDS
I was very impressed with the service that Joe provided.
He solved the problem and was very knowledgeable and Courteous.
Its hard to get good customer service these days, I was so impressed.
Thank you
Mary L   –  Hamilton.

Service call   Jan 2020

Very happy with the service I received.  Fast, Efficient and Left with no mess to clean up.
Also,… Thanks to CODY, for the information for future regular service on maintenance.
Joe B   – Ancaster

2020 Customer review.
Just a quick note to let you know how pleased I was with my appointment today.
Your tech, Brad, arrived on time, was quick to make adjustments which were all noticeable immediately.
This is why I only TRUST HDS for my garage door service….
I Know I was looking for a needle in the haystack but at least Brad found 1/2 of one for me.

Much Appreciated!!
Jeff D   – Ancaster

CUSTOMER OPENERS INSTALLATION   DEC 2019

When our Garage door opener broke, we called a few companies and decided to go with Hamilton Door Systems!
As the receptionist was kind, answered all of our questions and provided a cost up front.
Cody, our technician, was right on time, well mannered, explained what he was going to do,
asked if we had any concerns and then got Busy!!!
When he was finished the garage was clean!
He explained the new door systems and helped me set the codes.
They deserve a FIVE STAR RATING!!!
I definitely would recommend HDS

David & Joanne J  –  Dundas

Opener Installation  2019
From the Telephone receptionist ( Vanessa ) and Cody the installer.
They were excellent to work with.
Very informative and cordial!
Thank you
MIKE W –  Dundas

Spring Replacement  2019

Cody was very informative, and so friendly.
Very Professional and answered all of my questions I had.
Thanks CODY!
You are the employee of the month!
The Mackenfords –  Hamilton

SERVICE NOV 2019
What a friendly staff…
They were kind and the tech explained the issues and what was to be done!
We will always deal with you if this fellow comes out ( JOE was Great )
Great Representative of your company!

THANKS 
MR. VatKovic 

Nov SERVICE  2019
Excellent service as always,
We have used your firm since 1999,
Terri in the office was fabulous and scheduled my appointment the same day
Brad fixed the door and it is working beautifully.
Cant thank your firm enough!!!
We have and will continue to recommend your company to everyone!

MUCH APPRECIATED
Carolyn A  –  Hamilton

DOOR Installation  2019
From the time of the quote, to the installation,  Brad has been great to deal with
Always professional  – the same during my past installations & service
Will always recommend HDS to my neighbours as a result
HAAS door was a great quality door and materials.

EXCELLENT  Thank you
Alex H  –  Ancaster

OPENER INSTALLATION  2019

From the girls in the office, to the garage door tech installer…
Excellent help and they all had the knowledge about the products and the installation by CODY was 100%

Thank you very much
Jim D  –  Hamilton

November Installation  2019

We had a wonderful experience with Terri in the office and Joe our installer was such a wonderful person to deal with.
Both were so very knowledgeable on the products and installation.
I would recommend HDS to EVERYONE!

Thank you,
Tina G  –  Hamilton

EXCELLENT SERVICE  OCT 2019
Fantastic service from JOE.
Can’t recommend these guys enough!
Thank you
Mr. Oros  –  Ancaster

OCT 2019 – Service
We were visited by Brad, and the service was AMAZING.
Fast, Courteous, and friendly service goes a long way and Brad was that
He took the time to show me how it works, and was clean and tidy as he did his services.
Thank you for your help, and we’re glad to have our garage door locked again…!
Michael D  – Hamilton

OCT 2019

Great Service!!
Prompt, efficient & professional
Highly recommend HDS  ( and Brad )
I am delighted
Lesley G  – Ancaster

Oct   2019- Service
Cody was AMAZING…!
So informative..
I will be telling all of my tenants.
Vanessa ( in the office ) was Fantastic!
Thank you
Sue A – Dundas
(edited)

Sept Service 2019

On Sept 24th, I phoned your company for a service call because one of my garage doors suddenly was no longer working properly.  Turned out the main spring was broken.  You managed to get a service truck out the same afternoon, which was great.
But I was even more impressed with the service tech – BRAD!
he was very knowledgeable, friendly, patient in explaining the problem.  Because it was a large abnormal sized spring, he went and picked the exact replacement part up. ( rather than install a slightly smaller spring that could cause issues later), returned and had it installed within 90 minutes.  Also we moved into our Ancaster house 2 years ago, and the previous owners did not leave us any manuals for the garage doors, so Brad showed me how to program the exterior Keypad, and even wrote down the steps for me in case I needed to change the code in the future.
In addition, he lubricated both garage doors for me

SO overall it was great to finally get a service call for something where the problem was fixed the same day, and the service person went above and beyond just fixing the immediate problem

THANK YOU

Don M.  – Ancaster

Sept 2019  – Service

Following a discussion with Sharon, I opted to have Hamilton Door Systems come out to fix the broken spring in my garage door.  Joe arrived promptly and resolved the issue quickly.  in so doing, he took the time to explain the door’s mechanisms and the importance of maintaining the door in good working order via me simply applying an annual sillicone spray to the tracks, bearings and springs.  In the event of a power outage, he also demonstrated how to open the door manually and how to reconnect the system when the power returns.
Overall, the experience was a positive one given how some people are scammed by fraudulent garage door companies.

Hamilton Door Systems is definitely a company I will recommend to friends and family.
Joe’s demeanor and expertise along with Sharon’s advise speak volumes about integrity of its staff!!

Many Thanks
Joyce L

Sept 2019  – Service  For our tech Cody
Hi,
I called HDS this morning and they had our 15 year old garage door broken springs replaced,
The rollers lubricated and the door operating perfectly all in the same day.
We were very impressed with their professionalism, competitive pricing and attention to detail.
Thanks,
Dave K,   Ancaster

Sept 2019 – Service
What fantastic service, Quick, Friendly and Efficient
Joe was very knowledgeable and extremely helpful,

Thank you,  Kathryn W  – Hamilton

Aug 2019 Service / Maintenance

We are so pleased with the excellent work and prompt service.  Arrived at the time given to us.
Thanks Brad
Margaret G  – Grimsby

Garage door opener install  Aug 2019

Dear Sir/Madam

I just wanted to commend the excellent installer Joe who installed a new garage opener for me today.  The old garage door opener was ruined by a lightening strike nearby as were several other electronic home items. (HDS installed the garage door  a few years ago )He was very helpful in storing the old unit for an electrical inspection tomorrow re an insurance claim.

He works efficiently and is a pleasure  to deal with ; as a retired HR manager I would highly
recommend him as a valuable employee.

Janet S  Mt Hope.

Garage Door Installation  Aug 2019

VERY satisfied with the garage door purchase and installation!
Joe is very courteous, quick and professional in his work and communication with the entire job.
Old doors were out and new ones in, with all new hardware, tracks, locks and bolts!  Two brand new doors installed in less than 3 hours!  I was impressed!
They look fabulous, and have brought new life and looks to my back building.
I highly recommend this company, the products and the awesome service I received all around.
Great job, Joe!

Thanks!

Rob (Binbrook)

Aug 2019 – Service on Garaga Door

We would like to compliment you on your very friendly and quick service.
We were able to get our garage door fixed quite quickly.
The technician Brad was very friendly and knowledgeable.
He also took the time to answer my questions and explain the work he was doing which was very much appreciated
Thank you again.. for your GREAT WORK!

Albert V   –  Hamilton.

Aug 2019  – Service
I needed new weather stripping around both my garage doors.  Found Hamilton Door Systems on line after talking to my neighbour and was impressed with the website comments.  After visiting the show room in Ancaster I was very impressed with the sales personnel, especially Marie…  She was very knowledgeable and cautioned me about installing the weather stripping on newly painted doors.  Following her suggestion I waited a couple of weeks for the paint to cure and then had them installed.
Brad the installer came out and installed them.  Brad was punctual, professional tidy and tested both doors before he left.
He also took away the old mouldings.  Overall, I was very impressed with the entire experience and would highly recommend Hamilton Door Systems to anyone needing such services

Chuck A  –  Dundas

August 2019         Service Call
Outstanding service, delightful service individual. Could not be happier.
James M
Dundas

August 2019         Service Call
Great job as usual,  asked for Hamilton Door Systems specifically.
Much thanks to Joe
Anita T
Property Condo Board
Dundas
(Edited)

August 2019         Service Call
JOE WAS FANTASTIC.
A REAL PROFESSIONAL WHO KNEW HIS STUFF
Ron R
Burlington

July 2019         Service Call
I would highly recommend HDS.
Joe, (door technician) was absolutely  amazing.  He was extremely professional, cordial and very conscious of our needs. Phenomenal experience from start to finish.
Joe C  
Hamilton
(Edited)

July 2019         Service Call
Joe was extremely friendly, helpful and very knowledgeable on his products.  He arrived very quickly after I called in and was able to solve the problem.  Would highly recommend him for the future.
Thanks Joe, you saved the day 🙂
Lindsey P
Copetown

July 2019         Service Call
Good work and pleased with courtesy and knowledge of repair technician.
Geraldine N
Grimsby

July 2019         Service Call
Joe was very pleasant to work with and went above and beyond in explaining and testing the openers & remotes on my 3 garages.
Thank you
Barbara D – Ancaster

A customer Comment:
We have had Hamilton Door Systems Ltd Provide services to our homes over the last 25 years. We always call them because they are courteous, informative, and provide great value and are very fast, never leave a mess behind…
We only hire them to complete the work necessary because we know they will get it done properly. Brad is very knowledgeable, he efficiently completed the repairs necessary and provided preventative maintenance to save us time and money in the future.

Thank you Dave & Cecilia T

July 2019
I recently had a garage door and opener installed by the Ancaster location of Hamilton Door Systems.
Right from the time I entered their office / show room I was treated very, very, well by all the staff!  I have  27 years of retail experience and know something of customer service.  Very friendly, no pressure staff.  CODY R. was out, salesperson and installation technician. He was fantastic!!!
Never tried to pressure me into buying something I didn’t want. Just listened to what I wanted and answered any questions I had.  When he came to install the door, the professionalism and friendliness continued.
He got the old door and opener taken down and replaced with new ones quickly and with attention to detail.
Cody took the time to explain both the door features and how to use the new opener.
That is something that I really appreciated.  I would highly recommend the Ancaster location of Hamilton Door Systems to anyone I know if they need a new garage door, opener or Service

THANK YOU
DAVE G   –  Caledonia

JULY 2019
I have never been so impressed with a company like HDS!!  The install was fast and clean and we love our new garage door!!!
Joe, our installer was friendly and professional.
I’d recommend this company in a heartbeat!!

THANK YOU
Sylvia P  –

JULY 2019 – Installation
Due to a slight ” Mishap” a new garage door installation had to be made!
Everything was done well and the Thank you for the prompt work ( Brad )
The receptionist Sharon was very helpful and represented your company well!

THANK YOU
Diane R

June 2019 Installation

EXCELLENT SERVICE!!  From Brad
Product and experience was Excellent!
Second time using HDS, and only place I will ever go
Very Thorough, and Explanation of unit.  Very Happy!
Thank you
Manda L  & Alex A.

A wonderful email from a customer: June 2019

Called HDS and arranged for a service call and said we needed the repair done by 4:30. A tech called and said he’d just completed another job and could be at our place in 20 minutes. Cody arrived 20 minutes later, checked the door and told us what he was going to do and the cost.

Removed the old seal, attached the new one and lubed the rollers and springs on both doors.

Finally, Cody checked operation on both doors to ensure seal was flush on the floor. All of this took 20 minutes. WOW!!! Cody was Friendly, Knowledgeable and very professional while he was here. GREAT SERVICE. I would highly recommend HDS for any garage door service.

THANK YOU,  Kevin and Terry J

 June 2019 Service comment

• a great worker
• explained everything
• I was very satisfied with the service,
  Thank You!
  Mrs. Cipriani

A June 2019 Customer comment for Joe:

Thank you So much!!!

Friendly, Knowledgeable and Professional!
The Galliani’s

May 2019    Service
Brad was very helpful and efficient.
I appreciated Marie’s efforts to save me the cost of a call but it was worth having Brad come to service the 2014 door.
I will know how to address the issue if it happens again.
Brenda Z     Dundas

May 2019     Opener Installation
Your guy Cody installed a new garage door opener at my home yesterday.
He was just great; very fast, knowledgeable and super personable.
Everything works perfectly. And, Many thanks
Paul B   Dundas

May 2019     Repair
Great Service!
Broken Spring so my car was trapped inside the garage – Joe came out the same day I called and did a great job – reasonable price.
Bill M    Ancaster

May 2019     Service
Nice to have someone help when you need it!
Only 3 hours since I called – Great service and friendly too.
I would recommend to anyone
David D    Ancaster

May 2019     SUMMER TUNE UP
Brad was very informative, pleasant and professional
Job well done!
Gale H   Caledonia

May 2019     Service and Repair
Joe was amazing, very knowledgeable and professional, did an amazing job.
Mark R     Mt. Hope

May 2019     Repair
Excellent customer service
Knowledgable!!
Laurie K     Ancaster

May 2019       Service & Repair
Brad was pleasant and explained what repair needed to be done.  Also showed me the repair afterwards, also informed me of the cost of repair prior to work.
Cheryl G    Hamilton

May 2019       Service & Repair
Nice work, friendly service, very professional, would recommend him highly
Robert L       Dundas

May 2019       Service & Repair
I appreciate the overall feeling of confidence for a job well done when dealing with professional organizations such as I experienced with Hamilton Door Systems.
I called them in the morning and the service representative was very informative and even worked around my schedule to have the service arranged the same afternoon.
They sent their technician Brad to my facility and he was on time as promised and very courteous, his work demeanour was nothing but professional and I knew I had made the right choice.
Brad looked over both overhead doors, set up all his tools required and had the entire job done in record time…very impressed.
I strongly recommend Hamilton Door Systems and Brad to everyone that needs a Pro.
Doug B    Caledonia

Edited

May 2019       Service & Installation
From start to finish the customer service and installation (Cody) was well “simply amazing”
A real pleasure to deal with
Thanks HDS!
Debbi R   Stoney Creek

JAN 2019      INSTALLATION
Very helpful and excellent service.
from our first visit in the showroom to the home visit quote and then the installation.
All was fantastic and love the new door.
Thank you
Kate L   Dundas

JAN 2019      REPAIR
Great service, very knowledgable
Had great advice for maintenance and assisted with other problems relating to other products.
Patrick H   Hamilton

May 2019   Installation
Best service ever!
Great guy, great work, great product
Mike H   Burlington

May 2019   Service Call
Joe was great.  Thanks
Mark M   Ancaster

May 2019   Service Call
Very informative, friendly and helpful.
Speedy service too – thank you
Rob L  Ancaster

May 2019   Service and Repair
Awesome, friendly service.
Would definitely recommend your service.
Deborah C   Dundas

May 2019   *Service Call*
Outstanding service! Joe was polite, efficient and very personable.
Jim S   Dundas

April 2019     Service & Repair
Excellent service and technical advice
Also thanks for same-day service
Alice O

April 2019     
Great experience with Joe!
Professional, dependable & timely
Sandra S    Hamilton

Edited

April 2019     Service Call
Brad was awesome
Vanessa was helpful
Great experience
Diana C      Hamilton

April 2019    **Service**
Knowledgeable, quick, pleasant & competent.
Everything you want in a service call
Michelle S    Burlington

April 2019    Service & Repair
Fabulous Technician Joe
Did a great job
Quick and explained the work!
Thanks – will recommend to my friends and family.

Michael G – Hamilton
[edited]

April 2019    Service Call

Excellent Service
Brad is a genius!

Allen C    Ancaster

April 2019    Service

Hamilton Door Systems is my go to vendor, Sean was terrific, speedy & gave good advice.

R.C    Dundas
[edited]

April 2019    * Opener Installation *

Excellent Service, extremely thorough & very knowledgeable.
Joe is an extremely great sales / tech rep

Joe G    Ancaster
[edited]

April 2019   Service Call
Joe is wonderful!
He was friendly and very thorough
Would highly recommend in future
Christine M.     Burlington

April 2019  **   Service  **
Good Job Nice Personal Service Man
Excellent Personal Service
Would Recommend Your Company To Anyone.
The Fellow Joe Was Great!
Casey G.    Hamilton

April 2019 Service and Repair

Good Service, timely fashioned,
Nice Experience with good man ( JOE ) representing the Company at my home.
I think I will recommend to my Friends!!

Amal S.  Ancaster
(edited)

March 2019 Service and Repair
Service was EXCELLENT –
Cody was very polite, a nice guy
We appreciate the service,

Doug L.  Hamilton

March 2019 Service and Repair
Found the serviceman very Pleasant and am well satisfied with the work and Quality of the product

Thank you,

The Nesbitts – Hamilton

March 2019  Opener Installation

Cody is a Rock Star!!!
Thanks,

Peter P  —  Ancaster

March 2019   Service

Your representative was very professional , on time, polite and knowledgeable.
Helpful with advise on Door Replacement
I will definitely consider the company for my future work.

Richard C.  Ancaster

March 2019   Installation

Very Satisfied with our purchase
The experience and the installation went very smoothly and the installer was EXCELLENT.
( Thank you Sean – the installer ) 

The MC Clures  – Anc

March 2019

It Was a real pleasure and a good experience . He ( Cody your tech ) was very knowledgeable and helpful.
Ray N

March 2019 Service
We were very happy with the help and Service provided by Joe and Vanessa
They were most courteous.  We would certainly recommend your company to our family and friends!!!
Mike P   Hamilton.

March 2019 Service

I really appreciate the service that you have provided to me over the years.!
You are just GREAT!

Thank you
Donald P.

March 2019 Garage door installation

I’m very satisfied with all of my dealings with Hamilton Door Systems.
From The front line staff to the installation. Professional Workmanship and attention to detail by Sean.  The installer

Janice M

Feb 2019 Repairs and Service
Joe is Kind, Smart & knows how to fix my doors when I break them 🙂
He’s professional and very personable.  Joe is a hard worker and he is always happy!
I trust him 100%.  he also saves me money by being able to fix/ or repair my equipment for now.
Thank you Joe!!!!

Jane S,  Hamilton

Opener Installations Feb 2019

Great Price!!
Great Service!!
Your installer Sean was very personable and did an excellent job despite frigid temperatures!

Kevin G, Hamilton

2019 Service

Joe was Fantastic….. Friendly, thorough, and effective!!
Found the problem and made the necessary fixes!
Glad you came out

The Rucchin’s  Dundas, ON

installations Feb 2019

HDS was recommended to us as a top – drawer operation, and this what we have experienced…
Start to finish,  attention to detail, patient, personalized service….
Same staff, site visits and installs
EXCELLENT!
Carol M,   Dundas

Feb 2019

Thank you,
When I called in the office, the lady was very friendly.
Had a technician ( Sean )  our here within an hour ,
Great Service as usual!

Kaylyn, Dundas ON

Feb 2019

Amazing Company.
Joe was so wonderful to deal with, Have been with you for many.. many years
I will continue to do business with you.

Thank you

The OByrne’s

Customer review for February,

Awesome!!

Quick and Easy

Joe is awesome.

Haddard.

January 2019   Opener Installation
My Garage door refused to open with the key pad so I called Hamilton Door Systems and got a very knowledgeable lady.
Told me the opener was obsolete at 25 years old and the key pad could not be replaced or fixed and needed a new opener.  I was set up for a service call to install the opener the next day at 10am.  The technician showed up a few minutes early and did the job very quick and neatly.  When finished he cleaned up and left.  I was very impressed with the work and he was well spoken and mannered.  Will definitely recommend this company and their staff.
THANK YOU
Don M.  Waterdown ON

Jan 2019 –  Garage door installation & Service

Thank you,
Sean was Very helpful and excellent service.  From our first visit in the show room, to the home visit quote and then the installation.  All was fantastic and LOVE the new door.

THANK YOU
Kate L  – Dundas

Jan 2019 –  Garage door installation

Good Afternoon,
I just wanted to send a quick note to express my appreciation for the outstanding job Cody did yesterday on the installation of my new garage door.  He exceeded my expectations.  He was extremely professional and efficient and he clearly understands the customers needs.  Great JOB Cody, and Thank you again,  I will be recommending you to my neighbours, family and friends

Iain M – Ancaster

DEC 2018

Customer comment regarding service provided

Hello
My name is Bernie, and I live in Ancaster. I am writing to express my extreme pleasure with dealing with both the receptionist who fielded my call and the technician that serviced my door.
The receptionist was very polite and quickly arranged an appointment and was very thorough in detailing my issue so that the technician would be prepared.
The Technician, Cody arrived quite quickly and was very polite. I pointed out the issue and he advised me he would need to do some trouble shooting. Quite quickly, he located the issue and took the time to explain it to me.
As I do allot of the repairs on the door myself, I asked him a number of other questions. He took the time to answer each one thoroughly and I was very impressed with his knowledge.
He simply did a professional Job, in a timely matter and went out of his way to be cordial and informative to me.
Very Nice JOB, very nice STAFF. Both should be commended for their professionalism and courtesy!

REGARDS,  Bernie-  Ancaster.
(edited)

Garage door install  Nov 2018

Hello Terri,

I would like to Thank You and the person that came to install the door.  My experience dealing with your company… was excellent.  You answer all my questions. The installer was very professional and very into detail. In this fast paced world, sometimes we forget about Customer Services!… or forget to thank people like the both of you!!!!
I am in Financial Services Industry.  Definitely, I will keep you in mind and I will refer you to my clients when in need arises for Garage Doors

Have a great Day,
Rosalba,  Oakville ON

A Comment from a Service call –  Nov 2018

Brad was very knowledgeable about the garage system.  After reviewing the issue he explained the possible solutions very well.
Please continue to provide technicians like Brad, who are excellent communicators & informative and you will have our loyalty as continued HDS Customers,

Thank you,
Julieanna C.  Hamilton

Customer Comment on Service and opener repair Nov 2018

THANK YOU

We just had an issue with our garage door this morning, and my husband called you for service.
I just wanted to say ” THANK YOU” so much for who quickly you were able to come out and help us.
Our technician was CODY… and he was very friendly and fast, and he explained everything to me, and answered all my questions,  you guys made a miserable Monday that much better!
Thanks again
Beth C..

OCT 2018  Service

Good Morning,

I’m very pleased with the service provided by Hamilton Door Systems.  The office person I talked by phone few days ago was very kind and flexible and it was very easy to agree on what we looked for and when to do it.
Today, the technician Brad came in right on time and he was very kind and clean, he has answered all my questions with courtesy and professionalism.

It’s very likely that I will call Hamilton Door Systems again
Thank you
Fina, Hamilton 

AUG 2018 Installation

HI !

Our garage door purchase actually started with a purchase of a new front door.  We wanted to make sure the company of the front door we had chosen would match a colour of an HDS garage door.   I can not remember the name of the staff at the Ancaster location, but the lady was very patient and helpful in the decision making process

Brad and Sean installed our new garage doors.  They were on time, professional, completed the job quickly and cleaned up following the installation.  At the end, they left the garage very tidy.  They programmed the automatic door openers and explained how they operated along with the safety features.  We would definitely recommend HDS to our friends!!!

Thank you

Susan M P  Dundas ON.

(edited)

AUG 2018 Service and installation

PERFECT… in every way.!   VERY pleased with product and the service is exceptional!
Will recommend HDS to everyone.  Sean is beyond excellent!  Helpful, kind, very professional

ELLEN M.  Hamilton.

JULY 2018 Installation

Joe and his partner Sean were ” Great ” They installed our new door in an hour.!!! Joe was very good when he came to measure the door etc.  GREAT SERVICE.  and the girls in the office were very helpful too!

The Lalonde’s  –  Hamilton

JUNE 2018 Installation

( from a customer’s email )

Good Evening,

Brad B did a fantastic job of installing a replacement opener ( 8550W lift master ) at my home earlier today. He was polite, tidy and helpful in explaining details and took the time to make sure I understood all the features, the warranty and how to go about connecting the system to our wireless network.  He looked after replacing a missing bolt in one of the track brackets in the ceiling and left our garage in better shape than when he arrived with all the tie downs and re routing of cables. Quite an excellent employee.  A great differentiator in this day and age.

Sincerely,
Rebecca A. G  ( Dundas )  edited

JUNE 2018 Installation

( from a customer’s email )

Brad just came and installed two garage doors for us.  He is polite, pleasant to deal with and VERY efficient!  I am surprised that he finished removing the old doors, and installed the new ones in less than 5 hours, working no-stop.   I watched him from time to time, mainly because I was curious about the mechanical process involved.  He did not mind.  I learn to appreciate that it required a lot of skills!!

We also found Terri at the office very helpful and knowledgeable. She was very patient, explained the various products to us in a pleasant way and at a steady pace, and was willing to answer any questions.  It was on the strength of our encounter with her that we have decided to engage HDS for this project, even though there were two other companies offering various discounts at the time.
WE have no hesitation in recommending HDS to our friends for any projects involving doors!

THANK YOU
Robert L  Dundas On.

May 2018 Installation

( from a customer’s review )

I was pleasantly surprised that Joe, who did such an excellent job of explaining the doors was also the one to do a perfect installation!!  He correctly suggested that I go to the show room and see the door in person.   I thought from the brochures I knew what I wanted, but then when I saw them in live, a totally different one was the perfect choice.!  We have had SO many comments from the neighbours about how wonderful the door looks, and I would use HDS again in a heartbeat!!!
Emanuel – Hamilton

May 2018 Service:

Thank you for such great service today…

So nice to deal with a family owned and very personable company…

Debbie B..

May 2018 Service:

Excellent Service…. Terri was very helpful.  Joe was vey personable, knowledgeable and professional.

Thank you for a job well done,!

Peter P.  Mount Hope

Cody is pleasant and informative. Quick and diligent worker.  He took the time to explain all the new features and went through the invoice as well.  Thank you for great service.
Mr. Liversage.  Hamilton.

Appreciated Brad B.  His skill and friendliness.  Keep it up.  Glad to work with you folks.

Colton R.
Burlington,

I have been in residential construction for 30 + years! and Cody is amazing.
The most professional I have worked with.  Very informative, professional and thorough.

Dale A.  Ancaster.

March 2018 Comments from a couple of customers:  Regarding our Service and Repairs!

As usual, 100% satisfied… Congrats on the Readers Choice Awards.  You have my VOTE.   Mr. Rosa

From initial call this afternoon at 11:30 am to completed same day service at 1:30  – Everything was Fantastic.! D. Duffy

Feb 2018 Comment from a customer

Awesome, personal young man. Was Efficient and thorough in his instructions regarding maintenance etc.

THANK YOU
Georgia B

Jan 2018 Email from a customer

I’ve dealt several times with your company over the past 20 Plus years, I have ALWAYS been completely satisfied.
I highly recommend them.
Jim A

2018 Email from a customer

Just a short note to let you know how pleased we were with the installation of our new garage door opener today.  Very impressed that your technician showed up as scheduled, in fact, a little early.  The installation went very smoothly, he was very knowledgeable on what had to be done and was able to communicate effectively.  Your employee Cody was a very good ambassador for your company. He was polite, informative & pleasant.

Again, Thank you for your service.
Dave B,  Hamilton On

2018 Letter from Customer

To the Owner:

I recently had the privilege and pleasure of dealing with your Company and through the services of one of your employee’s Joe. While he was despatched to my home office to replace a garage door opener, through his experience and abilities, he was able to determine that instead of replacing the entire unit, it would be worthwhile to investigate repairs to our existing system.  Through his assessment and remarkable skills, he was able to make the repairs necessary to have everything in proper working order in a very short period of time.  He was also able to activate two remote devices that we have not been able to get to function.
Notwithstanding the fact that a sale of the new equipment would have brought greater return to your Company, I was very impressed that Joe was primarily focussed on ” Customer Needs ” and provided first class service to do what was best for us. I note on his vehicle the slogan, “SERVICE IS WHAT COUNTS”   Truly, Joe embodies the spirit of that slogan. It is one thing to have the heart of an organization placed in lettering on a truck.  It is sometimes altogether different matter to live up to those expectations. Joe did this extremely well and is an excellent ambassador to promote the high level of competency and integrity of your company.  He also managed to do it in a very professional but personally rewarding way. It is difficult to find individuals who can combine a high level of technical competency with such a great ability to provide equally high levels of customer service.
Congratulations on having people such as Joe part of the organization. He not only made it a treat to work with him today, but also made it clear that every service he provides generates a client who is committed to your company for the long term future
Great work Joe!
Sincerely
E. Fothergill
(edited )

2017 Comment from Customer

Hello Hamilton Door Systems
Brad was here this week and wanted us to write a review on the Service and Installation.  Unfortunately there wasn’t time on the day but we promised we would send one in.

“Exceptional Service from show room to front door step”

It was a one stop shop for us from the moment Terri exhibited excellent knowledge and answered all our questions in the show room in Hamilton, to the smooth booking and non pressure sales of an insulated garage door, opener and cladding. We are not easy to please people and this company was more than fantastic.  Brad and his colleague were punctual, efficient and did a great installation job.  There was no mess.  There were no hidden costs. We would highly recommend Hamilton Door Systems.  A great company employing people who follow through on their commitments.
A FIVE STAR in our book.
Thanks again, Terri, Brad and his colleague ( sorry I forgot his name ) and Don Wood for Capping.  Super team of people.

Merry Christmas,
Clair G and Josh B  Waterdown ON.

2017 Comment from Customer

Our new garage doors look fantastic.  Joe and Brad K did a great job.  Very helpful and enthusiastic and a pleasure to work with through out the day.

Cheers,  Randy & Patty

2017 Email Quote

Hi Terri
I just wanted to say that we got the window installed today and we were very impressed with the guys that did the work.  Both times the guys were out here they were extremely professional and very conscience about the work they did.  They exceeded our expectations. We will not hesitate to call you again.
Please pass this along to the appropriate people
Thank you for your help and service.

Janice And Wayne. Cayuga.

2017, Customer comment for a garage door installation

Thank you Brad for a job very well done.
Everything was done to perfection. I appreciate your assistance and a great attitude.
Mr. Lewis.

An email from a customer 2017

Can you please pass this email along to your boss/owner

I just want to say that I am a big fan of great customer service…. so  I wanted to pass along this email to let you know that your team at HDS provided excellent customer service from those who answer the phone to the repairmen who come out to do the work.  Service is quick, courteous and genuine.  Your employees take great care to ensure that the customer is well taken care of and this is a testament to the company culture you have instilled.
Customer service excellence has always been and will always be one of the critical competitive advantages for any business…. keep up the great work.

Matt D.  Burlington ON

An Email from a customer   2017

I had my garage door serviced yesterday.  I just want to thank you for the great service provided.  You were prompt arriving, immediately uncovered the problem with the rollers and offered solutions without any pressure and the corrected the issues quickly and at a reasonable cost.  What more can I ask for?  The door sounds better than it has for years!

Thanks again,
Vic K   Stoney Creek

An Email from a customer   2017

Thank you for your prompt service today…when our garage door opening system went kersplooey.
Your serviceman was at our home shortly after we spoke.  Brad is a gem.  He explained everything and made sound recommendations.  The door is now back to full service. WE highly recommend your firm

Regards, Bob from Burlington.

An Email from a customer   2017

I called this morning ( Monday ) at 8:30 to get my broken spring replaced.  Terri Gave me an estimated price and ETA for the Tech.  He arrived at 9:40 and completed the job in about 30 minutes.  Brad was courteous, efficient and quick.  It was a straightforward job and the cost was what I expected as well as reasonable.  I couldn’t be happier with the service and was glad to use a local company rather than one that ” served all of the GTA ” .  HDS is highly recommended!

John, Burlington.

A message from a Customer

2017

Hello, My name is Peggy and I spoke to you the other day about a problem I was having with my garage door not closing.  You gave me a helpful suggestion and you were absolutely right.!
It was a shovel in front of the sensor and it works fine today….!
So THANK YOU very much, And its not often that a company will offer customers a solution rather then a service call.

~THANK YOU AGAIN~  Peggy.

From a Customer

2017

Dear Sir/Madam

Had a repair and inspection / service done on our garage door today. We cant say enough about “Joe” and what a professional he is.  You will never find a better ambassador for your company than this man.  He know the work through and through and assists the customer in making smart decisions.  His attitude and work ethic can not be beat: next time I need your services,  I will personally ask for him.  Now I see how you got those awards!

Best Regards,
Mr. Frank  Stoney Creek 

GREAT WORK, GREAT COMPANY, GREAT PEOPLE PROVIDING SERVICE

 2017 

2017

Purchasing parts from your office.

I had a new garage door installed from Hamilton Door Systems a few years ago. I noticed that the bottom rubber was wearing and needed replacing. I called their office and spoke to a girl on the phone. I told her that I was a handy guy and could replace it myself. She said… Not a problem, just bring your old piece to us and we will try to match it to what you have. I did and the girl gave me a new piece and was so nice to deal with. The guy there gave me a bit of help to install it myself, and I came home and had done it that day. I have never seen a company be so helpful, and go above and beyond to work with their customers. I was also pleased that they would sell me the parts, and not charge for additional costs. Thanks again, and would highly recommend this company.

DEC 2016

Top of the Season to you!

It has been a week since we had our garage doors installed.  The installation and work done was excellent!
Please thank our installer who was very thorough and thoughtful.  Additionally, following his instructions, I was able to easily configure the remote access through our phones, for both doors.
Please except our thanks for the excellent customer service and workmanship we have received from Hamilton Door Systems.
With my wife, now happy, I am happy!
Extend our best wishes for the Christmas Season and to our installer and the rest of the staff at Hamilton Door Systems
Merry Christmas
George & Patricia, Mount Hope

Nov 2016

Hi Terri

Just wanted to pass a thank you to the tech, and the team for resolving the issue with my garage doors.
The measure of a business is how they handle things when they don’t go according to plan. All too often, companies loose interest after their sales.  That can not be said about Hamilton Door Systems.
Everyone there, from the Manager down really wanted to make sure that I was a happy customer

A big THANK YOU.  I would most definitely recommend yourselves to anyone looking for any garage door works.”
(edited)

Graham, Dundas

Joe has done an excellent job from the first estimate to the completion.
He made me very confident from the start and even EXCEEDED my high expectations

WELL DONE

Rev. Vance    OCT 2016

Hello,

I just wanted to leave a comment;

Your technician Brad installed our 3 new garage doors today and they look FANTASTIC!  Thanks so much to Terri for helping us finding the ideal garage doors for our home.  She was so polite and knowledgeable, and made the whole process very easy.
The technicians were also very professional and polite, and did an amazing job removing 3 old doors and installing 3 new ones.
All in all, HDS was a great experience from start to finish, and I will DEFINITELY recommend them to anyone I know who is looking for Garage doors.  Take Care.

The Kanani Family Brantford On,   June 2016

Unfortunately I had to leave just as Joe was completing the installation of our ne door, but I promised I would send my comments.

Joe arrive ahead of the scheduled arrival time – I had just opened the door to move the car from the garage, and then was going to move some other things away from the door but was assured that would not be necessary. Starting to unload the material for the new door, Joe started right to work and assembled the rails and tracks. I had to go in for breakfast because we had an appointment in Oakville and when we were about to leave, Joe said that he would only be a few minutes – we paid him and he gave us our comment sheet that we simply did not have time to complete

Joe was prompt, friendly, efficient and knew exactly what he was doing. We are very pleased with our new door – it enhances the appearance of our house and we love the windows giving us so much more light in our garage!
Thanks for a great job!

David Burlington ON, 2016

We want to thank you for the quick and professional service we received today!  The spring on the one of our two garage doors broke yesterday so we called the company who originally installed the doors.  We did not receive a call back regarding the message we left, therefore we called the company again this morning. We were informed that a service call would not be available until Dec 29th, more than 10 days from now!!!!  We contacted Hamilton Door Systems and within 2 hours of our phone call the spring has been replaced, both garage doors were checked with parts tightened, and one of the burned out light bulbs was replaced.  The job took less then one hour,  A quote for the spring replacement had been given to us over the phone, and that’s exactly what we were charged.

We now have a new Garage Door Company!     We would highly recommend Hamilton Door Systems for its quick, professional and personable service.

Thank you

The Morasiewicz Family,  Burlington

I wanted to write a ” THANK YOU ” to your technician and the company in general.  I called this morning for a service call to repair my garage door and you quickly enabled a repairman to come by and perform the repairs very quickly and competently.  I will be sure to recommend your company in the future.

Thank you for your excellent work!

Adam, Hamilton

Good Morning ,

This mail is to extend a very big THANK YOU to the staff, and techician. The opener for my Wife’s side of the garage broke yesterday morning and I called around noon and talked to the office staff who was so very helpful and courteous with respect to our problem, her knowledge and attitude was very nice to hear and somewhat very hard to get nowadays but she certainly represented your company’s policies of service to the customer having that kind of staff working with you is very rare and makes us understand why your company has received many award’s for just that kind of service.
We were able to have both opener’s replaced by supper time.

I received a call at 3pm. saying that Brad would be here in a half an hour and was right on time. He was very professional in doing what he does and made sure that there was not a single bit of waste left in our garage and also explained what the difference was between our old openers and the new Lift Master.He had the installations done in a couple of hours.

Having this kind of personal working with your company must make you quite proud as I’m sure that all other people are just as good.

Please take the time to extend this THANK YOU to these people, and know that when we do require anymore help or need to refer business we will not hesitate to recommend Hamilton Doors.

Thank you again,

Gord & Brenda Moffatt
Caledonia

I wanted to take this opportunity to follow up on the installation / replacement from an old garage door to a Garaga California series door. The entire process from entering the showroom, to answering questions, offering suggestions, obtaining samples of door colours and glass options from different manufacturers was done with patience and regard for my interests. The installation process was outstanding, the Technician and team were professional in their approach to installing and ensuring quality and customer satisfaction. I am most certainly impressed by Hamilton Door Systems.

Gene, ANCASTER

WOW, AMAZING, BRILLIANT, COURTEOUS, PROFESSIONAL

I could go on and on about a company that still supplies the old time service and values in its company and personal !

I just had a Tech install a new door and opener. I am a very happy customer. From the start at the trade show, at Ancaster Fair Grounds to the follow up phone calls and planning of the installation, Hamilton Door Systems has Knocked it out of the park for us. We felt no pressure to buy, and the tech had all kinds of suggestions and answers for everything questioned. I checked with my friends and family, and hands down everyone endorsed your business with a healthy attitude.

Keep up the great work and your staff and techs deserve a huge accreditation for a job well done.

The Griffins, Hagersville

Our Garage has a very low ceiling, so low that we never thought we could ever fit an opener.

A Technician came out for an inspection, followed up the next day with a couple of options and a week later later made an appointment and actually managed to shoe in an opener between the ceiling joists.

It was a very positive experience dealing with HDS…..

They did everything they said they would, the cost was quite reasonable, the installer showed up on time and stayed until everything worked.

I appreciate the professionalism and wouldn’t hesitate to recommend them.

Bill from Dundas

I walked into your showroom after being on your website. I was greeted by your staff’s friendly smiles. She listened to my questions and then answered them. I left the showroom with the information that I needed to know and an approximate cost. I compared the prices to some competitors.

I called the office a couple days later for a tech to come out and give me a quote. I was given a date and time window when someone would show up. the tech showed up on that day and in the timeframe. he was friendly and professional in explaining the quote. I ordered the garage door.

A couple of weeks later, office staff called and said the door was in and to set up an installation day and time. I did not take the call, but my daughter did, and commented that the staff was really friendly.

I had a call the day before the install, just as a reminder.

A tech showed up on the appointed day and installed the door and the opener. Again the tech was friendly and professional. He listened to my questions and answered them. He completely explained the system once the installation was complete.

It was a pleasure to deal with such a friendly and professional staff as you have.

The Dafoes
Hamilton ON

Everyone we have dealt with has been awesome.  The office staff were very polite and informative.  Joe is a STAR !  He was punctual, polite, informative, and extremely patient with my mother and I.

Thank you!

Mrs. Baskott, Hamilton

Good Morning HDS

I just wanted to take a moment to express my sincere thank you to you again for your excellent work in helping me obtain my new section of my Clopay garage door. I very much appreciate your efforts. The new door was installed promptly and your service technician did a super job – very professional. I am 100% satisfied You guys are the best and I will recommend you to anyone who asks where they should purchase their garage door from. Please ensure that the senior staff at your office are notified

Thank you again for all your efforts Sincerely, G. Piccinin Ancaster

Garage Door Repair

Your technician just left my residence having reinstalled the cables on one of our garage doors. He also installed a new side track that had rusted out. He took the time to check the operation of both doors and made adjustments to improve their operation. Overall he handled the job very professionally and effectively. I have used your services on several occasions over the last twenty years and continue to be impressed with your personnel and value added services.

Thanks Again, Bob Malloy

We would like to thank you and your staff for your time, patience, and assistance when we had a problem with our garage door. Even though the installation was impeccable, because of a defect in the original product and a takeover of the manufacturer, we had to rely on Hamilton Door Systems to help us arrange a replacement with the new manufacturer. It took allot of work and it wasn’t easy, but you stood by us, by your work and stood up to a very large company. It wasn’t for money- but out of professional honour and great customer service. Not many companies, not many people would have done so much for their customer. We have recommended and will continue to recommend Hamilton Door Systems to everyone who values ongoing customer service and professionalism.

Thank you The Benincasa Family

GREAT JOB!! The technician does an efficient job as always. Your office and facility does a great job as well. We are extremely happy with the years of service and tell all of our friends. Service calls have always been better then expected and very reliable.

Mrs. Hoover. Hamilton

Your technician was professional, friendly and did a great job from beginning to end. we will definitely recommend hds to friends and family thank you for such great customer service.

T. Basilio

Great knowledge in the show room by the staff, and from the installer.
Excellent service from everyone that we dealt with.

The Rummerfields, Caledonia

Dear Hamilton Door Systems.

Thank you again for your help with my garage door.
I so appreciate it and was so so so impressed by the level
of service I received on the phone.
I will definitely refer clients who are in need, to you

Stephanie, Burlington

To the staff, Thank you very much for confirming to my request. The tech was very good and professional, but most of all HONEST!, Thank you,

Mrs Pegata, Burlington

Very Satified with service…. Door looks good & appears to conform to system promotions Technician was knowledgeable and co – operative. System was installed as scheduled

E. Galuska, Dundas ON.

Arrived in good time. Completed job quickly and efficiently. Very personable.
Answered all questions regarding the operation very well.
Beautiful door….Really quiet and the office so great Too!!!!!

The Auty’s, Ancaster

To the staff at Hamilton Door:

We just wanted to tell you how extremely pleased we are with our doors that you supplied and installed for us at our cottage. The doors look great, and everyone that sees them tells us how good they look. Every person that we dealt with at your company was very helpful from your sales staff to your installers.

Your installers were professional, polite, and courteous they came when they said they would and the job was done on time without any stress. Thank you again for travelling the distance to put them in, you did not hesitate at all when I mentioned how far it was to our cottage. which is going above and beyond to please your customers.

We wish to thank you again for a job well done, and we would highly recommend you to any person wishing to purchase doors.

The Forbes.
( Muskoka )

SERVICE AND INSTALLATION

I BOOKED AND APPOINTMENT WITH YOUR OFFICE YESTERDAY AT NINE AM. TO REATTACH MY GUIDE CABLES ON MY GARAGE DOOR. YOUR SERVICE TECHNICIAN ARRIVED PROMPTLY AND WITHIN FORTY – FIVE MINUTES HAD OUR DOOR IN WORKING ORDER. MY WIFE WAS IMPRESSED AS SHE RELAYED THIS INFORMATION TO ME. GREAT SERVICE AT MARKET RATES MET MY EXPECTATIONS TO QUALIFY YOUR COMPANY AS PROFESSIONAL. I WILL KEEP YOUR COMPANY IN MIND IF I NEED ANY WORK DONE AT MY BUSINESS.

REGARDS,

MR. PETRIE
HAMILTON ON.

Our garage door was in need of repair and we contacted your company for service.

Many years ago, you installed the door and it has always operated perfectly.

One of your servicemen came out to our house and had a look at the problem. He quickly assessed the problem, made the necessary repairs and was truly a great representative of your company. Like most companies, I am sure you generally only hear about things when they go wrong. I wanted to know that the technician was polite, professional and left me thinking that I had made the right choice in calling Hamilton Door Systems

Mr. Graham.

This was a very professional and friendly experience from the first meeting at the Ancaster Home Show, getting the estimate, and the install. Excellent and thorough fitting, and explanation.A very happy customer

-Mr. Cole, Caledonia

you did it again………………this is the second pleasant service call I have had with your company within 5 years would like
to compliment you with fast, courteous service staff, who knew exactly what they were doing.

Ron cruse

The cooperation, courtesy, cleanliness, and informative technician was very helpful. He was on time and did a great job.

– Mrs Goldberg, Hamilton

Excellent Door, Nice and quiet. Tightfitting and excellent construction. Excellent work done by the technicians.

– Stan, Hamilton On

This has been the second time I have used Hamilton Door Systems for new doors. And both times it has been great.

– Cory, Ancaster ON

The garage doors look great, and the installers did a fantastic job. Thanks to everyone !

– Mark, Oakville ON

I can’t believe how fast the doors were installed ! Hamilton Door Systems hires excellent people, Thanks so much.

– Kevin, Hamilton ON